Head of Business Analytics

1 week ago

Chicago, Illinois, United States Vivid Seats Full time
Position Overview

About Us: Established in 2001, Vivid Seats (NASDAQ: SEAT) stands as a premier online ticket marketplace, dedicated to forging connections between fans and the live events, artists, and teams they cherish. We are passionate about the significance of experiences and are committed to developing products that foster human connections. Recognized as one of Built In's top workplaces for 2024, we understand that our People are our most valuable asset. To nurture our workforce, we have cultivated a company culture that empowers employees to tackle challenges, promotes collaboration, and continuously evolves by harnessing data and inspiring innovation.

The Role:

As the Director of Business Analytics, you will spearhead the Business Analytics team, tasked with delivering insightful analyses and data-driven recommendations that empower the organization with timely and actionable intelligence. This pivotal role is essential in utilizing data-driven insights to drive tangible business outcomes in a fast-paced industry. Proficiency in data analysis and strong leadership capabilities are vital to guide the organization in achieving its strategic objectives. This position operates in a hybrid model, with a combination of in-office and remote work, and reports directly to the VP of FP&A.

Your Contributions to Vivid Seats' Success:

  • Analytics Strategy: Formulate and oversee strategies that promote data-driven decision-making across pricing, marketing, product development, and ticketing platforms.
  • Data Strategy: Direct the provision of clean, user-friendly data throughout the organization, collaborating closely with Data Engineering and the broader Technology team.
  • Data Accessibility: Manage business intelligence tools (Looker, Tableau) to ensure data accuracy, accessibility, and availability.
  • Performance Monitoring: Establish and maintain structures for tracking daily and weekly performance trends, with ongoing adjustments and recommendations.
  • Stakeholder Engagement: Collaborate with various departments and business leaders to understand their data requirements, providing effective support to facilitate data-driven decision-making.
  • Innovation & Improvement: Stay abreast of industry trends and technologies. Propose and implement enhancements in data, reporting, and analytical tools and processes. Inspire the team to function as a top-tier analytics unit.
  • Leadership: Provide strategic direction for the Business Analytics team, setting overarching goals and priorities while ensuring alignment with organizational objectives. Mentor and develop a team of analytics professionals, fostering a high-performance culture.

Expectations for the First 30, 90, and 180 Days:

30 Days:

  • Gain a comprehensive understanding of ticket marketplace operations and the business model, focusing on marketplace dynamics and the analytical needs of various teams.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values, conducting an assessment of the current state of affairs.
  • Conduct an in-depth review of data sources and systems, familiarizing yourself with the tools used for data access and reporting.
  • Engage with team members to understand their responsibilities and evaluate existing processes and reporting capabilities.
  • Build relationships with key stakeholders.
  • Identify key competencies, needs, gaps, and challenges related to data and reporting across the organization.

90 Days:

  • Implement organizational and process improvements as necessary.
  • Set and prioritize objectives for the team, fostering an insightful analytical culture.
  • Enhance team integration through direct guidance and support, cultivating a strong team environment.
  • Collaborate with the Data Engineering team to establish best practices, including the potential need for a formalized data governance framework.

180 Days:

  • Act as the strategic owner of the analytics function, delivering value to the organization.
  • Develop strong partnerships with stakeholders and regularly engage with key constituents.
  • Establish standards and best practices within the Business Analytics team to ensure high-quality reporting, analysis, and actionable recommendations.
  • Initiate a data governance process across the organization.
  • Set team goals for the upcoming year that align with overall business objectives.

Qualifications:

  • Bachelor's degree.
  • A minimum of 8 years leading a high-performing analytics team, with progressive experience in analytics and hands-on data methods.
  • Strong business acumen and the ability to quickly grasp technical concepts.
  • Expertise in data visualization tools and techniques (e.g., Looker, Tableau, SQL, Power BI, Python); experience with Google Analytics is a plus.
  • Solid background in statistical analysis and analytical methods to derive insights.
  • Effective communication skills, capable of distilling complex data sets into clear, concise recommendations.
  • Ability to accurately scope tasks and projects, orchestrating the right people and processes to achieve objectives while remaining adaptable to changes.
  • Strong leadership skills with a focus on mentorship, teamwork, and collaboration.
  • Proven ability to build relationships and establish trust with cross-functional stakeholders.
  • A desire to thrive in a fast-paced and dynamic industry.

Location: Chicago, IL

We embrace a hybrid working model that allows employees to benefit from both in-person and remote collaboration.

Our Commitment: We are an equal opportunity employer that values diversity and inclusion. Many of our roles have flexible requirements, and we encourage all qualified candidates to apply.

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