Head of Business Analytics

2 weeks ago

Chicago, Illinois, United States Vivid Seats Full time
Job Overview

About Us: Established in 2001, Vivid Seats (NASDAQ: SEAT) stands as a premier online ticket marketplace, dedicated to forging connections between fans and the live events, artists, and teams they cherish. We recognize the significance of experiences and are committed to crafting products that foster human connections. Acknowledged as one of Built In's top workplaces for 2024, we attribute our success to our People, who are our most valuable asset. Our company culture is designed to empower employees to tackle challenges, promote collaboration, and continuously evolve by harnessing data and driving innovation.

The Role:

In the capacity of Director of Business Analytics, you will spearhead the Business Analytics team, tasked with delivering analytical insights and data-driven intelligence that empower the organization with timely and actionable information. This pivotal role is essential in utilizing data-driven insights to drive tangible business outcomes within a dynamic industry. Proficiency in data analysis coupled with robust leadership capabilities is vital to guide the organization towards its strategic objectives. This position operates within a hybrid model, with a blend of in-office and remote work.

Your Contributions to Vivid Seats' Success:

  • Analytics Strategy: Formulate and oversee strategies that promote data-driven decision-making across pricing, marketing, product, and ticketing platforms.
  • Data Strategy: Direct the provision of accessible, high-quality data throughout the organization, collaborating closely with Data Engineering and the broader Technology team.
  • Data Accessibility: Manage business intelligence tools (such as Looker and Tableau) to ensure data accuracy, accessibility, and availability.
  • Performance Monitoring: Establish and maintain frameworks for monitoring daily and weekly performance trends, providing ongoing adjustments and recommendations.
  • Stakeholder Engagement: Collaborate with various departments and business leaders to comprehend their data requirements, facilitating effective support and data-driven decision-making.
  • Innovation & Enhancement: Stay abreast of industry trends and technologies, proposing and implementing enhancements in data, reporting, and analytical tools and processes. Inspire the team to function as a leading analytics entity.
  • Leadership: Provide strategic direction for the Business Analytics team, establishing overarching goals and priorities while ensuring alignment with organizational objectives. Mentor and develop a team of analytics professionals, fostering a high-performance culture.

Progression Expectations as Director of Business Analytics:

  • Initial 30 Days: Gain a comprehensive understanding of ticket marketplace operations and the analytical needs of various teams. Conduct an assessment of current processes and technologies.
  • Next 90 Days: Implement organizational and process improvements, set team objectives, and enhance team integration.
  • Following 180 Days: Assume strategic ownership of the analytics function, develop strong partnerships with stakeholders, and establish best practices within the team.

Qualifications:

  • Bachelor's degree required.
  • A minimum of 8 years of experience leading high-performing analytics teams, with a progressive background in analytics and hands-on data experience.
  • Strong business acumen and technical proficiency.
  • Expertise in data visualization tools and techniques (e.g., Looker, Tableau, SQL, Power BI, Python); familiarity with Google Analytics is advantageous.
  • Solid foundation in statistical analysis and analytical methodologies.
  • Exceptional communication skills, capable of translating complex data into clear and compelling insights.
  • Proficient in scoping tasks and projects to align the right resources and processes to achieve objectives.
  • Strong leadership abilities focused on mentorship and collaboration.
  • Ability to build relationships and establish trust with cross-functional stakeholders.
  • A passion for working in a fast-paced, dynamic environment.

Location: Chicago, IL

Our Commitment: We are an equal opportunity employer, valuing the importance of a diverse workforce and fostering a sense of belonging. We encourage applications from individuals regardless of whether they meet every qualification.

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