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Account Support Representative
2 months ago
Client Relations Specialist
At Loansbyworld, we are seeking a personable and enthusiastic Client Relations Specialist who excels in delivering exceptional customer support while exploring pathways for career growth.
Our commitment to unparalleled customer service has distinguished us in the industry. We strive to assist individuals in improving their financial situations through our extensive network of branches.
We pride ourselves on fostering a positive and rewarding workplace culture, which has earned us recognition as a leading employer.
We highly encourage professional development, with a significant percentage of our management team having been promoted from entry-level positions.
Enjoy monthly performance bonuses and an annual incentive for tax season.
Experience a fulfilling work environment where you can make a difference in our customers' lives.
We offer all employees paid time off for community service, reflecting our commitment to giving back.
Comprehensive health benefits, including dental, vision, and life insurance, are available for full-time team members.
We also provide a 401(k) plan with company matching contributions, along with paid holidays and vacation time.
Key Responsibilities:
- Deliver outstanding customer service by addressing inquiries and concerns both over the phone and in person.
- Assist in preparing loan documentation and managing the application process efficiently.
- Process loan payments promptly while ensuring a friendly customer experience.
- Reach out to clients to help them manage overdue payments effectively.
- Collaborate with management to uphold branch operational standards.
- Maintain strong relationships with customers and keep them informed about their loan status.
Qualifications:
- High school diploma or equivalent.
- Availability to work on Saturdays during daytime hours.
- Stable work history, preferably with over a year in customer service or sales roles.
- Prior experience in cash handling is advantageous.
- Possession of a valid US driver's license with no risk of suspension.
- Access to a reliable vehicle that is properly insured.
- Experience in sales or collections is a plus.
Equal Opportunity Employer:
Loansbyworld is committed to providing equal employment opportunities to all individuals, regardless of various characteristics protected by law. We also offer reasonable accommodations for qualified individuals with disabilities.
