Service Representative
3 hours ago
We are seeking a highly skilled and detail-oriented Service Representative to join our team at Stonetrust Commercial Insurance Company. As a Service Representative, you will play a critical role in providing exceptional customer service and support to our policyholders and agents.
Key Responsibilities:- Provide timely and accurate support to underwriting and finance departments, as well as other staff members.
- Follow operational workflows and best practices to ensure service levels are met.
- Handle customer service and billing calls, including customer service hotline and/or website inquiries.
- Assist in the administration of the audit billing and collections process as needed.
- Process incoming policy premium payments for Commercial and Premier accounts.
- Process policy cancellations and reinstatements when applicable in accordance with state specific guidelines.
- Manage current inventory of Underwriting office supplies and order supplies as needed.
- Promptly answer all direct and/or forwarded incoming calls.
- Develop and maintain customer and agent relationships by timely responding and providing accurate service ensuring service standards are met.
- Bachelor's Degree preferred.
- 0-2 years of related customer service experience preferably in a call center or service unit.
- Previous experience in insurance underwriting practices and procedures preferred.
- Demonstrated ability to readily learn and apply new information/concepts in area of practice.
Yearly Salary
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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