Service Representative

3 hours ago


Baton Rouge, Louisiana, United States Stonetrust Commercial Insurance Company Full time
Job Title: Service Representative

We are seeking a highly skilled and detail-oriented Service Representative to join our team at Stonetrust Commercial Insurance Company. As a Service Representative, you will play a critical role in providing exceptional customer service and support to our policyholders and agents.

Key Responsibilities:
  • Provide timely and accurate support to underwriting and finance departments, as well as other staff members.
  • Follow operational workflows and best practices to ensure service levels are met.
  • Handle customer service and billing calls, including customer service hotline and/or website inquiries.
  • Assist in the administration of the audit billing and collections process as needed.
  • Process incoming policy premium payments for Commercial and Premier accounts.
  • Process policy cancellations and reinstatements when applicable in accordance with state specific guidelines.
  • Manage current inventory of Underwriting office supplies and order supplies as needed.
  • Promptly answer all direct and/or forwarded incoming calls.
  • Develop and maintain customer and agent relationships by timely responding and providing accurate service ensuring service standards are met.
Requirements:
  • Bachelor's Degree preferred.
  • 0-2 years of related customer service experience preferably in a call center or service unit.
  • Previous experience in insurance underwriting practices and procedures preferred.
  • Demonstrated ability to readily learn and apply new information/concepts in area of practice.
What We Offer:

Yearly Salary



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