Deskside Support Specialist

1 week ago

Baton Rouge, Louisiana, United States Akiva Technologies LLC Full time
Job Summary

Akiva Technologies LLC is seeking a skilled Deskside Support Technician to join our team supporting the Department of Defense. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their hardware, software, and connectivity issues are resolved promptly and efficiently.

Key Responsibilities
  • Provide daily client interface and represent the company in all client engagements.
  • Address and correct hardware, software, and connection issues.
  • Support desktop and laptop users, resolving problems with Microsoft, Adobe, Roxio, and other deployed software.
  • Resolve problems through customer education, training, and direct assistance.
  • Ensure backup, recovery, and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
  • Respond and correct formatting for printing and all other peripheral issues as they arise.
  • Provide phone and in-person support to users for various systems, including email, LAN/WAN, user account administration, active directory, standard desktop images, and applications, COTS and GOTS applications.
  • Serve as the initial point of contact for troubleshooting all IT-related problems, including hardware/software, passwords, and printer problems.
Requirements
  • DOD 8570 IAT Level II or III certification required.
  • Minimum of 3 years of enterprise experience in a commercial or government environment.
  • Familiar with all standard MS Office software systems and MS Project.
  • Possess knowledge of workstation administration and management, including imaging.
  • Basic network support experience, including account administration in an active directory environment.
  • Excellent analytical, oral, and written communication, presentation, and problem-solving skills.
  • Ability to gain internal support and operate independently without supervision.
  • Must have the ability to establish a solid working relationship with customers, technical staff, managers, and peers.
Preferred Qualifications
  • Bachelor's Degree desired.
  • ITIL Foundations v3 desired.
  • Knowledge of Remedy or other trouble ticket software.

Akiva Technologies LLC is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity among our teammates is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people within a qualified candidate pool. Akiva Technologies LLC is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

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