Client Services Representative

1 week ago


Baton Rouge, Louisiana, United States Alera Group, Inc. Full time
Client Services Representative

AGM Benefit Solutions is seeking a full-time Client Services Representative to join our team of professionals. As a Client Services Representative, you will play a crucial role in educating and enrolling employees in their company benefit plans, assisting employees in filing supplemental insurance claims, and providing benefits administration support to AGM policyholders and accounts.

Responsibilities:
  • Benefits Enrollment: Assist employees in enrolling in their company benefit plans, ensuring accurate and timely enrollment.
  • Claims Support: Help employees file supplemental insurance claims, providing guidance and support throughout the process.
  • Benefits Administration: Provide benefits administration support to AGM policyholders and accounts, ensuring seamless and efficient service.
  • Customer Service: Deliver exceptional customer service to employees, policyholders, and accounts, addressing their concerns and resolving issues in a timely and professional manner.
Qualifications:
  • Customer Service: 1-2 years of experience in customer-facing roles, providing exceptional service and support.
  • Employee Benefits Experience: 1-2 years of experience in employee benefits, including benefits enrollment, claims support, and benefits administration.
  • Life & Health Insurance License: Possess a valid life and health insurance license, required for this role.
  • Education: High school diploma or equivalent, with a focus on business, communications, or a related field.
  • Skills: Proficient in Microsoft Office Suite, with excellent communication and interpersonal skills.
Benefits:
  • Health Insurance: Comprehensive health insurance plan, including medical, dental, and vision coverage.
  • Dental Insurance: Dental insurance plan, providing coverage for routine care and major procedures.
  • Vision Insurance: Vision insurance plan, offering coverage for eye exams, glasses, and contact lenses.
  • Life Insurance: Life insurance plan, providing coverage for employees and their families.
  • Short-Term Disability: Short-term disability insurance plan, providing income replacement during periods of disability.
  • Long-Term Disability: Long-term disability insurance plan, providing ongoing income replacement during extended periods of disability.
  • 401K Retirement Plan: Employer-matched 401K retirement plan, helping employees save for their future.
  • Paid Time Off: Generous paid time off policy, allowing employees to recharge and relax.
  • Work From Home Days: Flexible work-from-home policy, enabling employees to balance work and personal life.

We are an equal opportunity employer, committed to diversity and inclusion. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.



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