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Client Support Specialist

2 months ago


Waterbury, Connecticut, United States Forum Molding Corp Full time

Position: Customer Service Representative

Job Type:

Full-time

Part-time

Number of Hires:

2 to 4

Qualifications:

Experience:

+ Minimum of 2 years in Customer Service within the Manufacturing sector (Required)

Language:

+ Proficiency in English and Spanish (Preferred)

Job Overview:

As a Customer Service Representative, you will be responsible for a variety of tasks including:

  • Managing and processing customer purchase orders through our CRM system.
  • Providing timely updates to clients regarding their order status, shipping options, and any expedited requests.
  • Ensuring a clean, safe, and organized workspace.
  • Communicating effectively with internal departments to follow up on routine matters.
  • Preparing necessary documentation such as customer certifications and packing slips for engineering orders.
  • Maintaining records of sales orders and technical drawings.
  • Processing order acknowledgments and handling incoming calls.
  • Welcoming guests and performing additional duties as assigned.

Requirements:

High school diploma or equivalent with 3 to 5 years of customer service experience in a manufacturing environment is essential. Please note that experience limited to call centers is not acceptable.

Skills:

  • Proficient in Microsoft Office applications.
  • Ability to interpret title blocks on technical drawings and revisions.
  • 1-2 years of experience in Technical Customer Service or Document Control is advantageous.
  • Excellent communication skills, with a strong emphasis on organization and attention to detail.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Demonstrated ability to work well under pressure while maintaining a positive attitude.
  • Dependable and trustworthy with a strong sense of responsibility.

Job Types: Full-time, Part-time

Benefits:

  • 401(k) with matching
  • Dental and Health Insurance
  • Disability and Life Insurance
  • Employee Assistance Program
  • Paid Time Off
  • Professional Development Assistance
  • Vision Insurance

Schedule:

Monday to Friday

Work Environment:

Office

Communication Methods:

Email and Phone

Job Duties:

  • Responding to customer inquiries in a professional manner.
  • Collaborating with management to stay informed about new products and services.
  • Recording customer information accurately in our service database.
  • Engaging with clients while actively listening to their concerns and providing appropriate solutions.
  • Performing other duties as requested.

Benefit Conditions:

Waiting periods may apply; only full-time employees are eligible for certain benefits.

Remote Work:

No