Client Services Associate

2 weeks ago


Irving, Texas, United States Planet Fitness - Excel Fitness Full time
Job Title: Member Services Representative

Are you eager to embark on a rewarding career with a thriving organization? Planet Fitness - Excel Fitness is on the lookout for motivated individuals to become part of our expanding team. Since our inception, we have experienced significant growth and are committed to providing opportunities for professional advancement and personal development.

As a Member Services Representative, your primary role will be to deliver outstanding service to our members while ensuring a clean and inviting atmosphere. You will engage with members daily, addressing their inquiries and guaranteeing a positive experience at our facilities.

Key Responsibilities:
  • Manage member check-ins and check-outs efficiently
  • Conduct facility tours for prospective members and assist with account registrations
  • Update and maintain member records as necessary
  • Respond to member inquiries and concerns with professionalism
  • Maintain cleanliness and organization throughout the facility
Required Qualifications:
  • Excellent customer service abilities and a friendly demeanor
  • Prior experience in a customer-facing role is advantageous
  • High school diploma or equivalent educational background
  • Must be at least 18 years of age
Physical Requirements:
  • Ability to stand and walk for prolonged periods
  • Occasional lifting of items weighing up to 50 lbs
  • Exposure to commercial cleaning agents
Safety Protocols:
  • All staff members are required to wear masks consistently
  • Implementation of enhanced cleaning procedures to ensure safety
  • Encouragement of social distancing practices
Employee Benefits:
  • Access to financial wellness programs
  • Complimentary Planet Fitness Black Card Membership
  • Employee Assistance Program offering counseling resources
  • Additional perks including Paid Time Off and Health Insurance


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