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Client Success Associate
2 months ago
The Client Success team at Gartner follows a Client for Life Philosophy, ensuring every client receives value far exceeding their investment. As a Client Success Associate, you will be responsible for partnering with clients to understand their business priorities, breaking down challenges, and identifying effective ways to support them in making informed decisions.
Key Responsibilities- Partner with clients across various industries, including IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices, to ensure they are successful in utilizing Gartner services.
- Deliver value to decision-makers and drive Gartner growth by working as part of a service team, which may include introducing Gartner services and capabilities to prospective and new clients, account management, or connecting clients with the Gartner expert community.
- Identify client priorities and align Gartner's resources to provide best-in-class service that enables clients to achieve their priorities and maximize the return on investment on their Gartner membership.
- Collaborate with internal Gartner stakeholders to drive service delivery and business results, share best practices, and design innovative solutions to overcome obstacles.
- Leverage insights and metrics to drive continuous client engagement, satisfaction, retention, and growth.
- Bachelor's degree is preferred, along with 6+ months of relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Proficiency in both English and French written and verbal.
- Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more.
- Collaborative, team-oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities.
