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Client Service Representative
2 months ago
VCA Animal Hospitals is a leading provider of quality veterinary care, dedicated to delivering exceptional service to our clients and their pets.
Job SummaryWe are seeking a highly skilled and personable Client Service Representative to join our team at VCA Metroplex Animal Hospital. As the face of our hospital, you will be responsible for delivering world-class customer service, ensuring a positive experience for our clients and their pets.
Key Responsibilities- Customer Service Functions: Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
- Scheduling and Confirmation: Schedule and confirm appointments, ensuring seamless communication with clients and our veterinary team.
- Outbound Calls: Place follow-up calls to clients, providing updates on their pets' care and addressing any concerns.
- Financial Transactions: Process payments, present and explain fees, and recommend products and services.
- Product Knowledge: Educate clients on general animal husbandry and non-medical pet care, including heartworm prevention, housebreaking, and flea & tick control.
- Medical Records: Manage medical records, charts, reports, and correspondence, ensuring accuracy and confidentiality.
- Hospital Maintenance: Ensure the hospital is clean and well-maintained, including removal of animal waste and upkeep of facilities.
We are seeking a highly motivated and professional individual who is passionate about delivering exceptional customer service. If you are a team player with excellent communication skills and a commitment to quality care, we encourage you to apply.
BenefitsWe offer a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), and generous employee pet discounts.
