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Client Engagement Specialist

2 months ago

Irving, Texas, United States Gartner Full time
Client Success Associate

Location: Remote

Why Gartner is a premier workplace:

Gartner is consistently recognized as a top employer globally. We have received accolades from Fortune as one of the World's Most Admired Companies and have been acknowledged for our commitment to diversity and inclusion. Our workforce is a rich tapestry of individuals from various backgrounds, fostering a collaborative and supportive environment where meaningful connections are made. Here, you will have the flexibility to manage your work effectively and achieve your best results.

Role Overview:

The Client Success team operates under a Client for Life philosophy, ensuring that each Gartner client derives exceptional value from their investment. Associates in this role are tasked with understanding client business objectives, addressing challenges, and identifying optimal strategies to assist clients in making informed decisions. Responsibilities include onboarding clients, demonstrating the value of Gartner services, and enhancing client engagement with products utilized by extensive client teams.

Key Responsibilities:
  • Collaborate with clients, from senior executives to junior professionals across various departments such as IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales, to ensure successful utilization of their Gartner subscription.
  • Deliver value to decision-makers and contribute to Gartner's growth by participating in a service team that may involve introducing Gartner services to new clients, managing accounts, or connecting clients with Gartner's expert community.
  • Identify client priorities and align Gartner's resources to provide top-tier service that enables clients to achieve their goals and maximize their return on investment.
  • Work closely with internal Gartner teams to enhance service delivery and business outcomes, share best practices, and create innovative solutions to overcome challenges.
  • Utilize insights and metrics to foster ongoing client engagement, satisfaction, retention, and growth.
Qualifications:
  • A bachelor's degree is preferred, along with at least 6 months of relevant professional or internship experience.
  • A proven history of success driven by a passion for client satisfaction.
  • Excellent communication, collaboration, prioritization, critical thinking, and influencing abilities.
Benefits:
  • Competitive salary, generous paid time off, charity matching program, comprehensive Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more.
  • A collaborative, team-oriented culture that values diversity.
  • Opportunities for professional development and unlimited growth potential.
About Gartner:

At Gartner, Inc. (NYSE:IT), we empower leaders who shape the future. Our mission is supported by expert analysis and innovative ideas that provide actionable insights, helping enterprise leaders succeed with their critical priorities. Since our inception in 1979, we have expanded to over 20,000 associates globally, supporting approximately 15,000 client enterprises across 90 countries. We engage in meaningful work that makes a difference, which is why we seek individuals with the intellectual curiosity and drive to impact positively.

Gartner's Commitment:

We are dedicated to providing equal employment opportunities to all applicants and employees, regardless of race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status. We actively seek to advance the principles of equal employment opportunity.