Customer Service Operations Manager

5 hours ago


Birmingham AL USA, United States Rausch Coleman Homes Full time
Job Title: Customer Service Superintendent

Rausch Coleman Homes is a top 25 homebuilder and one of the largest private builders in the United States. We're committed to building the best quality affordable homes and holding ourselves accountable to that goal.

Job Summary

The Customer Service Superintendent will manage the field activities of the warranty and repair process for tenants, working in tandem with the Customer Service Manager and Property Manager. This role requires strong leadership and coordination skills, as well as the ability to work as part of a team.

Key Responsibilities
  • Manage and perform periodic inspections of occupied and vacant properties
  • Assist in the turn process, providing Service of the Second Mile
  • Work with vendors to complete repairs and ensure timely resolution of tenant issues
  • Monitor and improve repair cycle time, trending repairs, and reducing costs
  • Update job and market knowledge on an ongoing basis
Requirements
  • Minimum of 2 years' experience in construction or a related field
  • Ability to work as part of a team and lead Trade Partners
  • Competency in MS Office and relevant databases and software
  • Customer focus and bottom-line orientation
  • Ability to operate under solid pressure and meet tight deadlines
Physical Demands
  • Pushing and pulling heavy items on a regular basis
  • Frequently lifting items of varying weights
  • Extended periods of standing or sitting
  • Periodic stooping, kneeling, and bending
Employee Benefits
  • Medical Insurance - PPO and HDHP Options
  • HSA - with eligible HDHP
  • Dental and Vision Insurance
  • 401(k) - includes company match of up to 5%
  • Generous Paid Time Off (PTO)
  • Paid Maternity and Paternity Leave
  • Adoption Assistance and Leave
  • Tuition Assistance
  • And More


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