Customer Service Advocate

3 hours ago

Birmingham, Alabama, United States Customer First Solutions Full time

Customer First Solutions in Hoover, AL is seeking a dedicated and detail-oriented Customer Service Representative to provide exceptional support to clients. As a valued member of our company, you will have the opportunity to work in a positive work environment with a team that prioritizes customer satisfaction. Your main goal will be to ensure that our customers have a seamless experience and receive the assistance they need with their insurance policies. This role offers a rewarding career path in the insurance industry. We offer a range of benefits, including work from home/hybrid options, hands-on training, same-day advance opportunities, and performance recognition and awards. Responsibilities include providing assistance and support to customers regarding insurance policies, claims, and inquiries, ensuring accurate and timely processing of customer requests, and collaborating with insurance agents and underwriters to address customer needs. To be successful in this role, you will need excellent communication skills, both verbal and written, and the ability to multitask, prioritize, and problem-solve effectively. You will also need strong attention to detail and accuracy in handling customer information, as well as the ability to remain calm and professional in high-pressure situations. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Provide assistance and support to customers regarding insurance policies, claims, and inquiries
* Ensure accurate and timely processing of customer requests
* Collaborate with insurance agents and underwriters to address customer needs
* Maintain comprehensive knowledge of insurance products, coverage options, and industry regulations
* Document and track customer interactions and inquiries in the company's CRM system

**Requirements:**

* Excellent communication skills, both verbal and written
* Ability to multitask, prioritize, and problem-solve effectively
* Strong attention to detail and accuracy in handling customer information
* Ability to remain calm and professional in high-pressure situations
* Strong interpersonal skills and ability to build rapport with customers

**What We Offer:**

* Work from home/hybrid options
* Hands-on training
* Same-day advance opportunities
* Positive work environment
* Cash bonuses
* Performance recognition and awards

**About Us:**

Customer First Solutions is a company that puts customers first. We are committed to delivering exceptional customer service and support to our clients. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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