Customer Service Representative

2 months ago

Birmingham AL USA, United States Avis Budget Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our airport operations team, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our rental car services.

Key Responsibilities
  • Assist customers with various aspects of the rental process, including checking cars, processing rentals, and providing excellent customer service.
  • Work collaboratively with colleagues to ensure seamless operations and high-quality customer experiences.
  • Process transactions, manage inventory, and maintain accurate records.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Participate in ongoing training and development to enhance skills and knowledge.
What We Offer
  • A competitive hourly wage and opportunities for advancement.
  • On-the-job training and development programs to enhance skills and knowledge.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A flexible spending account opportunity to contribute to tax-free benefits for public transportation or parking expenses.
  • Employee discounts on car rentals and purchases of Avis/Budget cars.
Requirements
  • High School Diploma or equivalent required.
  • Valid driver's license and a clean driving record.
  • Basic computer skills, including typing and data entry.
  • Effective verbal communication skills and a strong customer service orientation.
  • Ability to work outdoors and in a fast-paced environment.
  • Flexibility to work all shifts, including evenings and weekends.
About Us

Avis Budget Group is a leading provider of car rental services, with a commitment to delivering exceptional customer experiences and innovative solutions. We are proud to be an equal opportunity employer and welcome applications from diverse candidates.

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