Customer Service Representative

17 hours ago


Birmingham AL USA, United States Imperial Trading Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Imperial Trading. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and concerns via phone, email, or in-person, providing accurate and timely information to resolve issues.
  • Order Processing: Process customer orders, including keying orders, picking up, and special promotions.
  • Communication: Communicate with customers and internal teams to ensure seamless delivery of products and services.
  • Problem-Solving: Use judgment to decide when to involve other departments or supervisors to resolve complex customer issues.
  • Follow-Up: Provide accurate and timely follow-up to customers and teammates to ensure issues are resolved.
Requirements
  • Excellent Communication Skills: Ability to communicate effectively with customers and internal teams.
  • Problem-Solving Skills: Ability to use judgment to resolve complex customer issues.
  • Time Management Skills: Ability to manage multiple customer interactions and tasks in a timely and efficient manner.
What We Offer

As a Customer Service Representative at Imperial Trading, you will have the opportunity to work in a dynamic and customer-focused environment, where you will be valued and supported in your role. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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