Customer Service Representative
2 weeks ago
Imperial Trading is seeking a skilled Customer Service Clerk to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise. Your primary duties will include:
**Key Responsibilities:**
* Respond to customer inquiries in a professional and timely manner, providing accurate and helpful information to resolve their concerns.
* Process customer orders, pick-ups, and special promotions, ensuring seamless execution and timely delivery.
* Collaborate with internal teams to provide comprehensive support and resolve complex customer issues.
* Maintain accurate records and follow up with customers to ensure satisfaction and resolve any outstanding matters.
* Communicate effectively with customers, colleagues, and supervisors to ensure smooth operations and achieve business objectives.
**Requirements:**
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
* Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
* Strong attention to detail, with a focus on accuracy and quality in all aspects of work.
**What We Offer:**
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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