Customer Service Representative
19 hours ago
We are a locally owned and operated company that has been serving the community since 1975. Our mission is to provide exceptional customer service and leave a positive impact on every interaction.
Job SummaryWe are seeking a highly skilled and customer-focused Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for handling inbound and outbound calls, recording important information, and communicating with team members to ensure seamless service delivery.
Responsibilities- Handle inbound and outbound calls to customers in a professional and courteous manner
- Record important information from customers and book calls accordingly
- Communicate with team members on a daily basis to ensure effective service delivery
- Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand
- Utilize strong oral and written communication skills to convey information clearly and effectively
- Work well under pressure and manage time effectively to meet deadlines
- Build solid relationships with team members and customers through effective communication and problem-solving skills
- High School Diploma or GED
- 1-2 years of call center experience or previous customer service experience
- Working knowledge of computers and ability to navigate through software applications
- Ability to pass a drug test and background check
- Competitive pay with opportunities for advancement
- Full coverage health insurance
- Gap insurance, short-term/long-term disability insurance, dental, and paid maternity leave
- Paid Holidays and paid vacations
- Company-issued uniforms, caps, and jackets
We are a team-driven company that values our employees and provides opportunities for growth and development. We offer a fun and supportive work environment, competitive pay, and excellent benefits. If you are a customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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