Customer Service Representative

19 hours ago


Hoover AL USA, United States OnTime Service Full time
About OnTime Service

We are a locally owned and operated company that has been serving the community since 1975. Our mission is to provide exceptional customer service and leave a positive impact on every interaction.

Job Summary

We are seeking a highly skilled and customer-focused Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for handling inbound and outbound calls, recording important information, and communicating with team members to ensure seamless service delivery.

Responsibilities
  • Handle inbound and outbound calls to customers in a professional and courteous manner
  • Record important information from customers and book calls accordingly
  • Communicate with team members on a daily basis to ensure effective service delivery
  • Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand
  • Utilize strong oral and written communication skills to convey information clearly and effectively
  • Work well under pressure and manage time effectively to meet deadlines
  • Build solid relationships with team members and customers through effective communication and problem-solving skills
Requirements
  • High School Diploma or GED
  • 1-2 years of call center experience or previous customer service experience
  • Working knowledge of computers and ability to navigate through software applications
  • Ability to pass a drug test and background check
What We Offer
  • Competitive pay with opportunities for advancement
  • Full coverage health insurance
  • Gap insurance, short-term/long-term disability insurance, dental, and paid maternity leave
  • Paid Holidays and paid vacations
  • Company-issued uniforms, caps, and jackets
Why Join OnTime Service?

We are a team-driven company that values our employees and provides opportunities for growth and development. We offer a fun and supportive work environment, competitive pay, and excellent benefits. If you are a customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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