Community Outreach Coordinator

2 weeks ago

Asheville, North Carolina, United States RHA Health Services Full time
Position Overview:
We are seeking an Outreach Specialist / Care Manager Extender to enhance our community engagement efforts.
Employment Type:
Regular

As a dedicated and friendly professional, you will play a crucial role in improving the lives of individuals with intellectual and developmental disabilities, as well as those facing mental health and substance use challenges. Join RHA Health Services in our mission to provide comprehensive care management across various settings, including service sites, homes, and communities.

Key Responsibilities:
  • Conduct outreach initiatives and initial engagement with members in designated regions and populations.
  • Maintain ongoing outreach efforts to connect with unengaged members and monitor admission, discharge, and transfer notifications.
  • Facilitate member engagement through follow-ups and coordination of services, including appointment reminders and transportation arrangements.
  • Participate in health promotion activities and share vital information with care managers and integrated care teams.
  • Assist in tracking referrals and provide support in accessing community resources and social services.
  • Engage in case conferences and collaborate with care managers to address unmet health-related needs.
  • Implement established workflows, policies, and documentation standards to promote holistic care.
  • Uphold a professional image and adhere to company policies to ensure accountability in service delivery.
Qualifications:
  • Education: High School Diploma or equivalent; must be at least 18 years old.
  • Experience: Candidates must meet at least one of the following criteria:
    • Personal experience with an intellectual or developmental disability or traumatic brain injury, demonstrating knowledge of the North Carolina Medicaid system.
    • Experience as a Certified Peer Support Specialist with a behavioral health condition.
    • Experience as a parent or guardian of an individual with an intellectual or developmental disability or behavioral health condition, with at least two years of caregiving experience navigating the Medicaid system.
    • Two years of paid experience in outreach, engagement, and service coordination, with at least one year working directly with Tailored Care Management eligible populations.
Pre-employment Requirements:
  • Completion of a criminal background check.
  • Verification against registries (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities).
  • Drug testing.
  • Verification of education and credentials as required for the position.
  • Proof of employment history or references, if necessary.
  • For positions requiring driving, proof of a valid driver's license, insurance, and vehicle, if applicable.
Employee Benefits:
  • Payactiv: Access to earned wages before payday.
  • Employee Discounts: Savings programs for employees.
  • Paid Time Off: Available for full-time employees.
  • Health Insurance: Offered to full-time employees.
  • 401(k) Retirement Plan: Savings program for employees.
  • Wellbeing Programs: Support for physical, emotional, and financial health.
  • Chronic Disease Management: Programs for qualifying employees.
  • Training Opportunities: Free CPR, first aid, and job-specific training.
About RHA Health Services:
At RHA Health Services, we are committed to supporting individuals with intellectual and developmental disabilities, mental health needs, and substance use challenges. Our mission is to create a safe and nurturing environment that fosters personal growth and positive outcomes. With over 30 years of dedicated service, we prioritize the needs of those we serve across multiple states.

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