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Community Engagement Coordinator

2 months ago

Asheville, North Carolina, United States RHA Health Services Full time
Position Overview:
We are seeking an Outreach Specialist / Care Manager Extender to enhance our outreach efforts at RHA Health Services.
Employment Type:
Regular

As a dedicated and friendly professional, you will play a crucial role in positively impacting the lives of individuals with intellectual and developmental disabilities, as well as those facing mental health and substance use challenges.

Role Responsibilities:
  • Conduct initial outreach and engagement with members within designated regions and populations.
  • Implement ongoing outreach strategies to connect with unengaged members, monitoring admission, discharge, and transfer notifications.
  • Facilitate general outreach, member engagement, and follow-up, coordinating necessary services and appointments.
  • Participate in health promotion initiatives and share relevant information with care managers and team members regarding members' situations.
  • Provide referrals and assist in accessing community-based resources and social support services.
  • Engage in case conferences, supporting care managers in identifying and addressing unmet health-related resource needs.
  • Adhere to established workflows, policies, and documentation standards that foster whole person care.
  • Maintain a professional demeanor and uphold the organization’s standards in all interactions.
Qualifications:
  • Education: High School Diploma or equivalent; candidates must be at least 18 years old.
  • Experience: Candidates must meet at least one of the following criteria:
    • Personal experience with an intellectual or developmental disability or traumatic brain injury, demonstrating knowledge of the North Carolina Medicaid system.
    • Experience as a Certified Peer Support Specialist with a behavioral health condition.
    • Experience as a parent or guardian of an individual with an intellectual or developmental disability or behavioral health condition, with at least two years of direct care experience navigating the Medicaid system.
    • Two years of paid experience in outreach, engagement, and support roles, including direct work with Tailored Care Management populations.
Pre-employment Requirements:
  • Criminal background check.
  • Verification against registries (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities).
  • Drug screening.
  • Education verification and credentialing as required for the position.
  • Proof of employment history or references as needed.
  • For positions requiring driving, proof of driver's license, insurance, and vehicle availability.
Employee Benefits:
  • Payactiv: Access to earned wages before payday.
  • Employee Discounts: Savings programs for employees.
  • Paid Time Off: Available for full-time employees.
  • Health Insurance: Provided for full-time employees.
  • 401(k) Retirement Plan: Savings program for employees.
  • Wellbeing Programs: Support for physical, emotional, and financial health.
  • Chronic Disease Management: Programs available for qualifying employees.
  • Training Opportunities: Free CPR, first aid, and job-specific training.
About RHA Health Services:
At RHA Health Services, we are committed to supporting individuals with intellectual and developmental disabilities, mental health needs, and substance use challenges. Our mission is to create a safe and nurturing environment that fosters personal growth and positive outcomes. With over 30 years of dedicated service, we prioritize the needs of those we serve across multiple states.