Collection Specialist
1 week ago
Bizon Group Inc. is a leading provider of storage and shipping container solutions, offering a range of services including fabrication, refurbishment, and modification. We cater to various industries, supplying containers of different sizes to meet diverse project needs. Our commitment to quality assurance ensures that each container is durable, secure, and leak-proof.
We are seeking a skilled Collection Specialist to join our team. As a key member of our revenue cycle team, you will be responsible for contacting clients to collect outstanding payments, striking a balance between maintaining trustful relationships and ensuring timely payments.
The ideal candidate will possess excellent communication and negotiation skills, as well as the ability to work independently. You will be responsible for:
- Monitoring accounts to identify outstanding debts
- Investigating historical data for each debt or bill
- Contacting clients to inquire about overdue payments
- Taking actions to encourage timely debt payments
- Processing payments and refunds
- Resolving billing and customer credit issues
- Updating account status records and collection efforts
- Reporting on collection activity and accounts receivable status
To be successful in this role, you will require:
- Proven experience as a Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
- Familiarity with laws related to debt collection (e.g. FDCPA)
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- High school diploma; Associate's/Bachelor's degree is a plus
This is a full-time position with a competitive hourly rate of $22.00 per hour.
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