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Customer Experience Specialist

2 months ago


Lathrop, California, United States Westlake Chemical Corporation Full time

Job Summary:

We are seeking a highly skilled Customer Care Representative to join our team at Westlake Chemical Corporation. As a Customer Care Representative, you will be responsible for providing exceptional support to our customers, handling tasks in customer care and service, and working closely with our Customer Service, Claims Manager, and Claims Supervisor teams.

Key Responsibilities:

  • Provide timely and effective support to customers through various communication channels
  • Handle customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Develop and maintain a thorough understanding of our products and services to effectively address customer inquiries

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and critical thinking skills
  • High school diploma or equivalent required; associate's or bachelor's degree preferred

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment