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Executive/ C Level IT Support Specialist

2 months ago

New York, New York, United States Computing Concepts Inc Full time
Job Description

Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Computing Concepts Inc. as a Senior IT Technical Support Professional. This is a hybrid role that requires a strong technical background, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Provide technical support to senior management and other stakeholders, ensuring that their IT needs are met in a timely and efficient manner.
  • Troubleshoot desktop technologies and mobile devices, including personal and firm-issued equipment.
  • Coordinate technology service offerings, including procurement, multimedia, mobile, telephony, and other services.
  • Field non-standard technology requests and provide solutions that meet the needs of the business.
  • Perform home support visits as needed and provide technical support for quarterly meetings.
  • Liaise with global IT service teams to support senior managers and communicate IT initiatives that impact service.

Requirements

  • Bachelor's degree and/or 3-5 years of experience in the technology service space.
  • Excellent verbal and written communication skills.
  • Experience in a fast-paced environment, preferably in the financial services sector.
  • Experience supporting Microsoft Office suite, including Outlook.

About the Team

The Executive Service Team at Computing Concepts Inc. is dedicated to delivering exceptional technology support to our senior managers. Our global team works collaboratively to optimize technology for each senior manager and provides 24/7 support.

What We Offer

This role is highly visible and requires high levels of technical proficiency, soft skills, and adaptability. As a Senior IT Technical Support Professional, you will be a key member of our team, working closely with senior managers to resolve technical issues and ensure that they have the technology they need to succeed.