Executive IT Support Specialist

2 weeks ago


New York, New York, United States Royal Communications Consultants Inc Full time
Job Title: Executive Desktop Support

At Royal Communications Consultants Inc, we are seeking a highly skilled and experienced Executive Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our C-level executives and their teams.

Key Responsibilities:
  • Provide prompt and professional technical support via email, phone, and in-person assistance.
  • Escalate high-impact issues while maintaining ownership until resolution.
  • Offer application support across multiple operating systems, including Windows 10/11, Office 365, and macOS.
  • Provide technical solutions and guidance to users at all organizational levels.
  • Build and install hardware in alignment with our lifecycle program.
  • Manage inventory and asset tracking effectively.
  • Coordinate with vendors and assist with other IT support tasks as needed.
  • Contribute to project delivery and participate in disaster recovery planning and testing.
  • Document technical support processes and share knowledge within the team.
  • Be willing to travel occasionally and provide travel support as required.
  • Be available for on-call duties and weekend support as needed.
  • Multitask efficiently and be proficient with multimedia platforms like Cisco Webex, Zoom, and Teams.
Requirements:
  • A minimum of 5 years of experience in the field.
  • Proficiency in Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Z Scaler, VPN, and Dell/Mac/Apple hardware.
  • Prior experience in Executive IT Support, particularly in supporting a CEO or chairman's suite, senior managing directors, and Board of Directors within the financial sector.
  • Familiarity with event support and supporting sophisticated home networks.
  • Proactive support experience, utilizing tools such as Splunk and Control Up.
  • Involvement in a data privacy program, with knowledge of personal information removal from data brokers, dark web monitoring, and password security management through password managers.
  • Knowledge of satellite communications, Star Link, and configuration of burner devices.
Educational Qualification:
  • A Bachelor's degree in a related field.


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