Executive IT Support Specialist
2 weeks ago
At Royal Communications Consultants Inc, we are seeking a highly skilled and experienced Executive Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our C-level executives and their teams.
Key Responsibilities:- Provide prompt and professional technical support via email, phone, and in-person assistance.
- Escalate high-impact issues while maintaining ownership until resolution.
- Offer application support across multiple operating systems, including Windows 10/11, Office 365, and macOS.
- Provide technical solutions and guidance to users at all organizational levels.
- Build and install hardware in alignment with our lifecycle program.
- Manage inventory and asset tracking effectively.
- Coordinate with vendors and assist with other IT support tasks as needed.
- Contribute to project delivery and participate in disaster recovery planning and testing.
- Document technical support processes and share knowledge within the team.
- Be willing to travel occasionally and provide travel support as required.
- Be available for on-call duties and weekend support as needed.
- Multitask efficiently and be proficient with multimedia platforms like Cisco Webex, Zoom, and Teams.
- A minimum of 5 years of experience in the field.
- Proficiency in Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Z Scaler, VPN, and Dell/Mac/Apple hardware.
- Prior experience in Executive IT Support, particularly in supporting a CEO or chairman's suite, senior managing directors, and Board of Directors within the financial sector.
- Familiarity with event support and supporting sophisticated home networks.
- Proactive support experience, utilizing tools such as Splunk and Control Up.
- Involvement in a data privacy program, with knowledge of personal information removal from data brokers, dark web monitoring, and password security management through password managers.
- Knowledge of satellite communications, Star Link, and configuration of burner devices.
- A Bachelor's degree in a related field.
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