Evening Front Office Lead
2 weeks ago
About Us:
At the Westin Riverwalk Hotel, located along the iconic San Antonio River Walk, we provide our associates with the opportunity to thrive in a stunning environment, enriched with history and culture. Our comprehensive benefits package includes health insurance, a 401K plan with employer matching, complimentary meals, free bus passes, and discounted parking in a bustling downtown area. Additionally, our associates benefit from the Marriott Room Rate Discount program, which offers significant savings at numerous hotels worldwide, including discounts on dining and beverages.
Commitment to Diversity:
We understand that not every candidate will meet all the criteria listed. Research indicates that women and individuals from diverse backgrounds may hesitate to apply unless they meet every qualification. At HEI, we are committed to fostering a diverse and inclusive workplace. If you are enthusiastic about this position but do not meet every requirement, we encourage you to submit your application. You might be the ideal fit for this role or other opportunities within our organization.
We also value military experience and invite all qualified military candidates to apply.
Position Overview:
Assist the Front Office Manager in overseeing the Front Office operations to ensure guest satisfaction, quality service, and adherence to corporate policies while achieving financial objectives. This role primarily involves working during the evening shift, ensuring that all guest interactions, from arrival to departure, are handled efficiently and courteously.
Key Responsibilities:
- Effectively communicate both verbally and in writing to provide clear guidance to staff. Assign tasks and instruct guest service agents on their duties while monitoring performance and encouraging improvement.
- Welcome guests warmly and sincerely upon arrival. Utilize a positive and clear speaking voice, actively listen to requests, respond appropriately, and provide accurate information regarding hotel amenities and local attractions.
- Efficiently manage the registration process by entering and retrieving information from the hotel management system, confirming essential details such as guest count and room rates. Promote HEI Hotels and Resorts along with brand-specific marketing initiatives. Select appropriate rooms based on guest preferences and provide welcome materials as necessary.
- Verify and process credit card transactions for authorization using electronic methods. Handle cash transactions, balance the assigned house bank, and accurately post charges to guest accounts.
- Promptly answer phone calls with a positive demeanor, log messages into the system, and relay important information to guests. Retrieve mail and packages as requested.
- Maintain composure and alertness during emergencies or busy periods, serving as a role model for other associates. Address customer issues and complaints by thoroughly investigating situations and determining effective solutions, authorizing revenue allowances when necessary.
- Ensure compliance with attendance policies and maintain regular availability for work.
- Perform additional job-related duties as assigned.
Qualifications:
- High school diploma required; college degree preferred.
- Minimum one year of experience in customer service within the hospitality industry or a related field.
- Ability to effectively engage with both internal and external customers, demonstrating patience, tact, and diplomacy.
- Strong mathematical skills and proficiency in using a calculator for moderately complex calculations.
- Proficient in accessing and accurately inputting information into a computer system.
- Ability to stand and walk for extended periods while performing front desk duties and recognizing emergency situations.
- Effective verbal and written communication skills, with the ability to prepare detailed reports on room availability and revenue.
- Capability to establish and maintain positive working relationships with colleagues and guests.
- Adaptability in communication style to suit various audiences, including supervisors, coworkers, and the public.
Benefits:
HEI Hotels and Resorts is dedicated to offering a comprehensive benefits program that supports your physical, mental, and financial well-being. We provide competitive medical and dental coverage through Anthem Blue Cross Blue Shield, as well as vision insurance through EyeMed. Our vacation, sick leave, and holiday programs allow for necessary time off to recharge. Additionally, we offer pet insurance through the ASPCA and various life insurance options, along with short and long-term disability plans. Our 401(k) Savings Plan with matching contributions, along with discounts through our 'YouDecide' and Hotel Room Discount programs, provide further incentives for choosing HEI as your employer.
DailyPay:
We proudly partner with DailyPay, a voluntary benefit that allows our associates to access their earnings whenever they choose.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
-
Evening Front Office Lead
2 weeks ago
San Antonio, Texas, United States Westin Riverwalk San Antonio Full timeAbout Us:Situated along the renowned San Antonio River Walk, the prestigious Westin Riverwalk Hotel provides our employees with the chance to work in a stunning environment, enriched with historical and cultural significance. Alongside our health insurance offerings and employer-matched 401K plan, our team members benefit from a variety of on-site perks,...
-
Evening Front Office Manager
2 weeks ago
San Antonio, Texas, United States Westin Riverwalk San Antonio Full timeAbout Us:Situated along the renowned San Antonio River Walk, the prestigious Westin Riverwalk Hotel provides our team members with the chance to work in a stunning environment, in a city steeped in history and culture. In addition to comprehensive health insurance options and a 401K plan with employer matching, our staff enjoys a variety of on-site perks,...
-
Front Office Operations Manager
5 days ago
San Antonio, Texas, United States Omni Hotels Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Omni Hotels. As a key member of our Front Office team, you will be responsible for overseeing all aspects of guest experience, including front desk operations, guest services, and concierge services.Key ResponsibilitiesFront Office Operations:...
-
Front Office Operations Manager
5 days ago
San Antonio, Texas, United States Residence Inn San Antonio NorthStone Oak Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Residence Inn San Antonio North/Stone Oak. As a key member of our hotel's leadership team, you will be responsible for overseeing the front office operations, ensuring exceptional guest service, and driving revenue growth.Key ResponsibilitiesGuest Services:...
-
Lead Coordinator for Medical Front Office
2 weeks ago
San Antonio, Texas, United States CHRISTUS Health Full timePosition Overview:In this role, you will oversee the front office personnel and manage daily operations with minimal supervision. Your primary responsibility will be to ensure the seamless maintenance of patient records, both for new and returning patients, to uphold the continuity of care within the practice.Key Responsibilities:1. **Operational...
-
Front Office Coordinator
1 week ago
San Antonio, Texas, United States Aledade Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Office Coordinator to join our team at Aledade. The successful candidate will be responsible for overseeing the administrative duties of our medical practice, ensuring a smooth and efficient patient experience.Key ResponsibilitiesPatient Flow Management: Coordinate the intake and checkout...
-
Front Office Operations Supervisor
2 weeks ago
San Antonio, Texas, United States Omni Hotels Full timePosition Overview:Omni Hotels is seeking a dedicated and enthusiastic individual to join our team as a Front Office Operations Supervisor. This role is pivotal in ensuring a seamless guest experience and maintaining the high standards of service that Omni Hotels is known for.About Us:At Omni Hotels, we pride ourselves on creating a welcoming and empowering...
-
Front Office Coordinator
5 days ago
San Antonio, Texas, United States World Pediatric Dental Full timeJob DescriptionAt World Pediatric Dental, we are seeking a highly skilled and professional Front Office/Receptionist to join our team. As a key member of our front office staff, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience.Key Responsibilities:Team Support: Provide administrative support to all...
-
Front Office Coordinator
2 weeks ago
San Antonio, Texas, United States Straine Dental Management Full timeEOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Position OverviewRole: Front Office CoordinatorLocation: Straine Dental...
-
Front Office Coordinator
2 weeks ago
San Antonio, Texas, United States Straine Dental Management Full timeEOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Position OverviewRole: Front Office CoordinatorLocation: Straine Dental...
-
Front Office Coordinator for Urology Practice
2 weeks ago
San Antonio, Texas, United States Urology San Antonio Full timeJoin Our Team at Urology San AntonioA rewarding workplace awaits you.Position: Front Office CoordinatorUrology San Antonio is a dedicated team of over 200 professionals committed to enhancing urological health and overall wellness. With a network of more than 30 medical practitioners across multiple locations, our facility provides the most extensive and...
-
Front Office Operations Supervisor
2 weeks ago
San Antonio, Texas, United States Hotel Emma Full timeKey Responsibilities: The following duties are essential but not limited to: Embody and uphold the core values and service commitments of Hotel Emma.Warmly greet all guests, ensuring a memorable experience at the hotel.Relay all relevant information to the Director of Front Office.Assist in managing payroll for the relevant departments.Support the scheduling...
-
Hotel Front Office Manager
1 week ago
San Antonio, Texas, United States Palette Hotels Full timePosition: Guest Services Supervisor Key Responsibilities: As a Guest Services Supervisor, you will oversee mid-shift and evening operations, ensuring that guests receive exceptional service from check-in to check-out. Your role is vital in shaping the first impressions of our guests, and you will be expected to perform the following duties to the highest...
-
Assistant Manager of Front Office Operations
1 week ago
San Antonio, Texas, United States HYATT Hotels Full timeOverview: At Hyatt, we recognize that our guests choose us for the genuine care and attention provided by our dedicated team members, who strive to deliver authentic hospitality and memorable experiences for every visitor. Hyatt is a place where high standards are not only met but surpassed, offering exceptional rewards where talent leads to exciting...
-
Front Office Coordinator for Urology Practice
2 weeks ago
San Antonio, Texas, United States Urology San Antonio Full timePosition OverviewUrology San Antonio is a dedicated team of over 200 professionals focused on enhancing urological health and overall wellness.With a network of more than eight locations and a diverse team of medical providers, we pride ourselves on delivering comprehensive and accessible care throughout South Texas.Job SummaryWe are seeking an experienced...
-
Front Office Coordinator for Urology Practice
2 weeks ago
San Antonio, Texas, United States Urology San Antonio Full timeJoin Our Team at Urology San AntonioA rewarding workplace awaits you.Position: Front Office CoordinatorUrology San Antonio is a dedicated team of over 200 professionals committed to enhancing urological health and overall wellness. With a network of more than 30 medical practitioners across multiple locations, our facility provides the most extensive and...
-
Front Office Coordinator
2 weeks ago
San Antonio, Texas, United States Urology San Antonio Full timeUrology San Antonio is a dedicated team of over 200 professionals focused on enhancing urological health and overall wellness. With a network of more than 30 medical providers across multiple locations, our practice offers the most comprehensive and accessible care in South Texas. Position Overview We are seeking an experienced Medical Front Office Assistant...
-
Front Office Coordinator for Urology Practice
2 weeks ago
San Antonio, Texas, United States Urology San Antonio Full timeJoin Our Team at Urology San AntonioA rewarding workplace awaits you.Career Opportunities at Urology San AntonioWe are constantly updating our job openings as they arise.Urology San Antonio comprises a dedicated team of over 200 professionals focused on enhancing urological health and overall wellness.With a network of more than 30 healthcare providers...
-
Front Office Specialist
2 weeks ago
San Antonio, Texas, United States Stretch Zone - 1007 Full timeBenefits:VMD (Virtual Medical Doctor) Free uniforms Opportunity for advancement Paid time off Training & development Wellness resources Position OverviewWe are seeking a friendly and professional Front Desk Representative to manage all receptionist and administrative tasks at our main entrance. As the initial point of contact for visitors, you will play a...
-
Front Office Coordinator
2 weeks ago
San Antonio, Texas, United States Urology San Antonio Full timePosition OverviewUrology San Antonio is a dedicated group of professionals focused on enhancing urological health and overall wellness.Our practice, comprising over 30 medical providers across multiple locations, offers comprehensive and accessible care in South Texas.Job SummaryWe are seeking an experienced Medical Front Office Assistant to manage front...
