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Hotel Front Office Manager

2 months ago

San Antonio, Texas, United States Palette Hotels Full time
Position: Guest Services Supervisor

Key Responsibilities:

As a Guest Services Supervisor, you will oversee mid-shift and evening operations, ensuring that guests receive exceptional service from check-in to check-out. Your role is vital in shaping the first impressions of our guests, and you will be expected to perform the following duties to the highest standards:
  • Be present in the hotel lobby and other communal areas
  • Act as the representative of the General Manager in their absence
  • Follow all security and emergency protocols, managing their implementation as necessary
  • Address and resolve guest complaints promptly and efficiently
  • Assist the Night Auditor with all front desk and accounting responsibilities
  • Generate nightly reports as required
  • Communicate special requests, early/late departures, room changes, and other guest needs to relevant departments
  • Foster effective communication and collaboration across all hotel departments
  • Adhere to fire, health, and safety regulations, following proper procedures when necessary
Embrace your role and contribute to a sustainable environment.

Required Skills and Qualifications:

To excel in this position, you should embody the following attributes, behaviors, and values:
  • A positive demeanor and strong communication skills
  • A commitment to providing a high standard of customer service
  • Exceptional grooming and presentation standards
  • Adaptability to various work scenarios
  • Willingness to work flexible hours, including day and night shifts
It is advantageous for candidates to possess the following qualifications:
  • Two years of experience in front desk operations or supervisory roles
  • Familiarity with the hospitality sector
  • High level of proficiency in IT
At Palette Hotels, we are committed to fostering meaningful careers in hospitality for our team members. We offer competitive salaries, comprehensive health benefits, extensive training and development opportunities, internal promotions, and a positive team-oriented culture where individuals make a significant impact.

Palette Hotels is an equal opportunity employer, upholding policies that prohibit unlawful discrimination based on any protected classification under applicable local, state, and federal laws. Our policies also promote a drug-free workplace, prohibiting the use, possession, or influence of illegal substances or alcohol during work hours.