Help Desk Specialist

1 week ago


Trenton, New Jersey, United States Randstad Full time
Job Summary:

The Help Desk Level 2 Consultant will provide technical support to internal and external users, resolving software-related issues and procedural problems. Excellent communication skills and computer knowledge are preferred.

This is a Software support Helpdesk position that requires a strong understanding of IT operations and procedures.

The ideal candidate will have experience in troubleshooting and resolving technical issues, as well as providing excellent customer service.

Responsibilities:

  • Maintain a working knowledge of Help Desk and IT Operations procedures.
  • Log all incoming problems and requests and actions taken to resolve them.
  • Provide first response help desk support to all customers and users.
  • Provide assistance in the areas of site support, and project specific assignments.
  • Attempt to troubleshoot and resolve problems and satisfy requests.
  • Provide support for AOC business applications.
  • Provide follow-up status to end-users in accordance with specified support policies and procedures.
  • Ensure closed problems are adequately documented.
  • Assist with other tasks as assigned by management.
  • Notify management of all major incidents, problems immediately and with confidentiality.
  • Conduct quantitative and qualitative research related to processes, programs and projects.
  • Update Solutions Knowledgebase and Documentation.
  • Work with management on new projects, as assigned.
  • Provide support to other units and/or divisions when called upon.

Qualifications:

  • Experience level: Experienced
  • Minimum 3 years of experience
  • Associates degree
  • Data entry skills
  • Helpdesk experience

Equal Opportunity Employer:

Randstad Digital is an equal opportunity employer and welcomes people of all abilities. We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution.



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