Help Desk Specialist
1 week ago
The Help Desk Level 2 Consultant will provide technical support to internal and external users, resolving software-related issues and procedural problems. Excellent communication skills and computer knowledge are preferred.
This is a Software support Helpdesk position that requires a strong understanding of IT operations and procedures.
The ideal candidate will have experience in troubleshooting and resolving technical issues, as well as providing excellent customer service.
Responsibilities:
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and requests and actions taken to resolve them.
- Provide first response help desk support to all customers and users.
- Provide assistance in the areas of site support, and project specific assignments.
- Attempt to troubleshoot and resolve problems and satisfy requests.
- Provide support for AOC business applications.
- Provide follow-up status to end-users in accordance with specified support policies and procedures.
- Ensure closed problems are adequately documented.
- Assist with other tasks as assigned by management.
- Notify management of all major incidents, problems immediately and with confidentiality.
- Conduct quantitative and qualitative research related to processes, programs and projects.
- Update Solutions Knowledgebase and Documentation.
- Work with management on new projects, as assigned.
- Provide support to other units and/or divisions when called upon.
Qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Associates degree
- Data entry skills
- Helpdesk experience
Equal Opportunity Employer:
Randstad Digital is an equal opportunity employer and welcomes people of all abilities. We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution.
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