Software Help Desk Support Specialist

3 hours ago


Trenton, New Jersey, United States GSK Solutions Full time

h3Job Description/h3pThe ideal candidate will be responsible for providing technical support to internal and external users, resolving software technical and procedural problems, and maintaining a working knowledge of Help Desk and IT Operations procedures./ppbKey Responsibilities:/b/pulliProvide first response help desk support to all customers and users./liliLog all incoming problems and requests and actions taken to resolve them./liliProvide assistance in the areas of site support, and project specific assignments./liliAttempt to troubleshoot and resolve problems and satisfy requests./liliProvide support for AOC business applications./liliProvide follow-up status to end-users in accordance with specified support policies and procedures./liliEnsure closed problems are adequately documented./liliAssist with other tasks as assigned by management./li/ulpbRequirements:/b/pulliProfessional Experience working in IT Tech - Required 3 Years/liliExperience working at a call center creating and troubleshooting tickets - Required 2 Years/liliExperience developing technical documentation for customers - Required 1 Year/liliExperience with Level 2 technical SW support - Required 2 Years/liliExperience performing desktop application support either remote or in-person - Required 2 Years/liliAn Associate's Degree in any field from an accredited college or university - Highly Desired 0 Years/liliExperience with State Government - Desired 0 Years/li/ulpbAbout GSK Solutions Inc:/b/ppGSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations./p



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