Help Desk Technician
4 days ago
Job Summary:
We are seeking a highly skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support to our customers, resolving issues, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Resolve technical issues in a timely and efficient manner
- Work with all levels of management to resolve complex issues
- Participate in extended training program to meet assessment requirements
- Meet key performance metrics and adhere to quality and productivity standards
Requirements:
- Working knowledge of Windows 7/10 operating system and MS Office suite
- Ticketing system experience (Footprints)
- Previous phone support experience via Help Desk (2-4 years of experience)
- Strong problem resolution skills and excellent verbal and written communication skills
What We Offer:
- Outstanding benefits, including paid medical/dental/life insurance, 401k, and tuition assistance
- A supportive work environment and opportunities for advancement
- Business casual work environment and flexible work schedule
Why Join Our Team:
We are a rapidly growing company looking to build our team with more entry-level Help Desk technicians. We offer a supportive work environment, opportunities for advancement, and a competitive benefits package.
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