Help Desk Specialist in Trenton, NJ

21 hours ago


Trenton, New Jersey, United States Super Technology Solutions, Inc. Full time

Our client is seeking a Help Desk Specialist in Trenton, NJ to provide technical support and resolve customer issues. The ideal candidate will have experience working in IT and possess excellent communication skills.

Responsibilities:

  • Maintain a working knowledge of Help Desk and IT Operations procedures.
  • Log all incoming problems and requests and actions taken to resolve them.
  • Provide first response help desk support to all customers and users.
  • Assist with other tasks as assigned by management.

Requirements:

  • Professional Experience working in IT Tech.
  • Experience working at a call center creating and troubleshooting tickets.
  • Experience developing technical documentation for customers.

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