Help Desk Specialist in Trenton, NJ
21 hours ago
Our client is seeking a Help Desk Specialist in Trenton, NJ to provide technical support and resolve customer issues. The ideal candidate will have experience working in IT and possess excellent communication skills.
Responsibilities:
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and requests and actions taken to resolve them.
- Provide first response help desk support to all customers and users.
- Assist with other tasks as assigned by management.
Requirements:
- Professional Experience working in IT Tech.
- Experience working at a call center creating and troubleshooting tickets.
- Experience developing technical documentation for customers.
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