Help Desk Specialist

1 day ago


Trenton, New Jersey, United States HonorVet Technologies Full time

Job Summary:

We are seeking a highly skilled Help Desk Specialist to join our team at HonorVet Technologies. The ideal candidate will have excellent communication skills and the ability to troubleshoot and resolve technical issues in a fast-paced environment.

Key Responsibilities:

  • Provide first response help desk support to all customers and users
  • Log all incoming problems and requests and actions taken to resolve them
  • Maintain a working knowledge of Help Desk and IT Operations procedures
  • Provide assistance in the areas of site support, and project specific assignments
  • Attempt to troubleshoot and resolve problems and satisfy requests

Requirements:

  • Graduation from an accredited college or university with a Associates Degree in a field related to computer science, information technology
  • Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits

Preferred Qualifications:

  • Knowledge with Microsoft Teams, Microsoft Office 365, Windows 11, Active Directory and experience using Microsoft Excel, Word
  • Experience using administrative tools to manage workflow

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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