Help Desk Specialist
1 day ago
Job Summary:
We are seeking a highly skilled Help Desk Specialist to join our team at HonorVet Technologies. The ideal candidate will have excellent communication skills and the ability to troubleshoot and resolve technical issues in a fast-paced environment.
Key Responsibilities:
- Provide first response help desk support to all customers and users
- Log all incoming problems and requests and actions taken to resolve them
- Maintain a working knowledge of Help Desk and IT Operations procedures
- Provide assistance in the areas of site support, and project specific assignments
- Attempt to troubleshoot and resolve problems and satisfy requests
Requirements:
- Graduation from an accredited college or university with a Associates Degree in a field related to computer science, information technology
- Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits
Preferred Qualifications:
- Knowledge with Microsoft Teams, Microsoft Office 365, Windows 11, Active Directory and experience using Microsoft Excel, Word
- Experience using administrative tools to manage workflow
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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