Software Support Specialist

4 weeks ago


Trenton, New Jersey, United States Zenosys Full time
Job Title: Software Support Specialist

Zenosys is seeking a skilled Software Support Specialist to join our team. As a Help Desk Level 2 Technician, you will be responsible for resolving elevated software technical and procedural problems to support internal and external users.

Key Responsibilities:

  • Provide first response help desk support to all customers and users.
  • Assist in the areas of site support and project-specific assignments.
  • Attempt to troubleshoot and resolve problems and satisfy requests.
  • Provide support for AOC business applications.
  • Ensure closed problems are adequately documented.

Requirements:

  • Graduation from an accredited college or university with an Associate's Degree in a field related to computer science or information technology.
  • Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area.

Working Conditions:

This is a Software support Helpdesk position. Excellent communication skills and computer knowledge are preferred. The ideal candidate will have experience resolving elevated software technical and procedural problems to support internal and external users.

What We Offer:

Zenosys offers a dynamic and supportive work environment. We provide training on premises and offer opportunities for professional growth and development.


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