NJ Treasury DORES Help Desk Specialist

1 week ago


Trenton, New Jersey, United States Global Pharma Tek Full time
Job Title:
Help Desk Technician

Location:
Onsite

Duration: 1 Year

Short Description:
Assist users to resolve hardware and software issues. Help to image hardware using SCCM and Provance and deploy.

Need a resource that will deliver a high level of customer service and professional interaction to internal customers, management, and administration.

Description:

Assist end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.



Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate's degree in a related area.

Responsibilities:

Imaging, configuration and deployment of new devices.

Data migration from the existing to the new device, as well as updating of Treasury systems for device tracking and inventory.

Systems used are SCCM and Provance.

Provide excellent customer service as defined in the client service level agreement and demonstrated collaborative relationships within Information Services.

Deliver a high level of customer service and professional interaction with internal customers, management, and administration.

Key Skills:

Excellent communication and problem-solving skills. Ability to work in a team environment and provide exceptional customer service.

Knowledge of SCCM and Provance a plus.

What We Offer:

Competitive salary and benefits package. Opportunity to work with a dynamic team in a fast-paced environment.

How to Apply:

If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, please submit your application.

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