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Hospitality Server

2 months ago

Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time
Job Overview:

As a Server at Kickapoo Lucky Eagle Casino's IHOP, you will play a crucial role in delivering outstanding dining experiences to our patrons. Your primary responsibilities will include welcoming guests, responding to menu inquiries, serving meals and beverages, maintaining cleanliness, and processing payments. It is essential to exhibit strong communication skills, work independently, and uphold a professional demeanor at all times.

Key Responsibilities:
  • Greet and seat guests with a friendly attitude
  • Provide detailed information about menu items and specials
  • Serve food and drinks promptly and accurately
  • Ensure a clean and organized dining area
  • Handle cash and credit transactions efficiently
Qualifications:
  • High School Diploma or GED is preferred
  • Must obtain and maintain TABC Certification
  • Prior experience in a restaurant or serving role is preferred
  • Experience in the gaming industry is a plus
  • Proficient communication skills in English; knowledge of Spanish or other languages is advantageous
Skills and Competencies:
  • Ability to work independently with minimal oversight
  • Strong analytical and critical thinking abilities
  • Capability to thrive in a fast-paced environment
  • Excellent organizational skills
  • Positive demeanor and respect for confidentiality
Physical Requirements:
  • Regularly required to stand, sit, walk, bend, reach, talk, and listen
  • Good hand-eye coordination and manual dexterity are necessary
  • Occasionally lift and carry items weighing up to 30 lbs
Work Conditions:
  • Work primarily on the casino floor and in dining areas
  • Frequent walking and standing in a smoke-filled environment
  • Willingness to work extended hours and irregular shifts, including nights, weekends, and holidays
  • Travel may be necessary
Employment Conditions:
  • Must obtain and maintain a Gaming Commission License
  • Authorization to work in the United States is required
  • Must be at least 18 years old
  • Reliable transportation is necessary
  • Adherence to company policies and regulations is mandatory
  • Participation in the tip reporting program is required