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Restaurant Server

2 months ago

Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time
Job Summary

The Restaurant Server provides an exceptional dining experience to our diverse guests in various casino restaurants and food venues while maintaining extensive food and beverage knowledge and delivering outstanding guest service. While performing the duties of this position, the team member is required to have and maintain a positive demeanor and pleasant attitude towards all guests and team members.

Key Responsibilities
  • Guest Service
    • Ensure compliance with applicable Tribal, Federal, and other laws, gaming regulations, and Kickapoo Lucky Eagle Casino policies and procedures.
    • Provide exceptional guest service by properly listening and responding to guest and employee concerns and questions.
    • Greet guests at assigned stations.
    • Answer menu questions posed by guests and offer food item recommendations.
    • Maintain knowledge of the dining menu and any special items being offered.
    • Observe guests, anticipate needs, and complete all steps of service as assigned.
    • Serve requested food and beverages to guests and ensure that supplies are properly maintained.
    • Ensure ordered food items are picked up and served immediately upon availability.
    • Ensure that utensils and dinnerware are properly stocked.
    • Ensure that assigned stations are clean and organized.
    • Wipe tables and seats with damped sanitized cloth and replace dirty tablecloths.
    • Set and maintain tables with clean linens, condiments, and silverware.
    • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
    • Clean and polish counters, shelves, walls, furniture, and equipment in the food service areas and sweeps, mops, or vacuums floors.
    • Make coffee and fill dispensers.
    • Provide quick, attentive, friendly, and professional service to casino guests while communicating in a clear and concise manner.
    • Periodically check on guests to ensure their service needs are met.
    • Remove dirty dishes, silverware, cups, glasses, napkins, and other items from tables without inconveniencing guests.
    • Accurately record all sales in the point of sale system (POS) as required.
    • Collect appropriate guest payment for food and beverage services as required.
    • Ensure the quality and presentation of food items meet or exceed the expectations of the guest.
    • When necessary, act as a beverage server or cashier. When acting as a money-handling team member, all requirements/job duties from a cashier/beverage server will apply.
    • Stock beverage station(s) (ice, juices, glassware, sugar packets, etc.) based on anticipated needs.
    • Complete any cleaning and sanitation duties as assigned by management.
    • Maintain a professional and tidy appearance at all times.
    • Communicate in a positive, respectful manner to both internal and external guests.
    • Build and maintain knowledge of food and beverage offerings to accurately answer questions.
    • Demonstrate and promote KLEC core values and MAD skills.
    • Manage and maintain security of confidential information entrusted to the position.
    • Attend and satisfactorily complete all required training as assigned.
    • Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements, and IRS Currency Transaction Reports and property-established Anti-Money Laundering policies.
    • Maintain accurate MTL, MIL, CTR, and SAR as needed.
  • Minimum Requirements
    • High School Diploma or GED, preferred.
    • Must be able to obtain and maintain a current TABC (seller/server) Certification.
    • Restaurant/Server experience, preferred.
    • Gaming industry experience, preferred.
    • Strong communication skills in English, both written and oral. Spanish or other language skills a plus.
  • Work Environment
    • Casino floor and normal office setting.
    • Frequent walking and standing in a smoke-filled environment and frequent contact with the general public.
    • Temperature-controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
    • Extended hours and irregular shifts may be required, including nights, weekends, and holidays.
    • Must be able to perform under pressure and work long hours under stressful conditions.
    • May be exposed to various types of lighting, including artificial fluorescent lights, flashing lights, strobe lights, multiple-colored lights, etc.
    • Travel may be required to perform one or more essential functions of this position.
  • Conditions of Employment
    • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of a background check necessary to obtain and maintain the license. Responsible to keep all documents current and valid at all times.
    • Must be able to provide authorization to work in the United States.
    • Must be at least 18 years of age.
    • Must have access to reliable transportation to commute to and from work.
    • Must comply with KLEC handbook, internal policy, and procedures, and gaming regulations set within KLEC.
    • Must participate in tip reporting program.