Clinical Operations Coordinator

2 weeks ago

Bloomington, United States LifeStance Health Full time

At LifeStance Health, we are dedicated to addressing the mental health needs of individuals, families, and communities. Our mission is ambitious, yet we achieve it through our exceptional team in mental healthcare.

We appreciate your interest in a career with us. As one of the fastest expanding mental health practice groups in the nation, this is an ideal moment to become part of our team.

Core Values at LifeStance Health:

  • Inclusion: We foster an environment where everyone can present their true selves.
  • Understanding: We actively seek diverse viewpoints and listen to learn without bias.
  • Integrity: We hold ourselves accountable for making ethical choices, even in challenging situations, because we believe it is worthwhile.
  • Collaboration: Our collective potential is realized when we unite towards a common goal.
Position Overview:

The Practice Coordinator is tasked with overseeing the daily operations of the front office at their designated practice location, ensuring high-quality service for both in-person and remote patients and clinicians.

Compensation: $ /hour

Key Responsibilities:

Operational Excellence:
  • Foster a positive workplace culture; act as a culture ambassador and support clinician and staff engagement initiatives to enhance LifeStance culture and connectivity.
  • Prepare schedules for all patients to guarantee that all documentation is complete, credit card information is up-to-date, demographic details are accurate, and patient records are ready.
  • Perform general office tasks, maintain cleanliness and aesthetics, such as sorting mail, scanning documents, managing shared emails, and ensuring the office is organized for patients and clinicians.
  • Communicate effectively with colleagues, clinicians, and patients to support patient care and clinician satisfaction.
Patient Support:
  • Deliver outstanding customer service, responding promptly and appropriately to patient inquiries, and managing potentially challenging situations by adhering to Crisis and De-escalation protocols.
  • Handle front desk duties, including welcoming and checking patients in and out with courtesy.
  • Assist patients with inquiries via phone, email, or portal regarding billing, scheduling, and other requests.
  • Manage call queues to ensure timely responses and excellent customer service.
  • Support patients with telehealth access, Patient Portal issues, and other troubleshooting as necessary.
  • Address urgent requests; triage patient concerns and direct them to the appropriate departments or escalate as needed.
  • Collect co-payments and account balances from patients at the time of service.
  • Verify insurance eligibility and communicate with patients to resolve any issues.
Clinician Support:
  • Provide general support to clinicians by assisting with administrative tasks such as sending correspondence and faxes.
  • Coordinate with clinicians regarding additional patient inquiries.
  • Support clinician schedules by auditing appointment accuracy.
  • Maintain a secure, pleasant, and motivating work environment within the practice.
Required Skills and Qualifications:
  • Ability to manage multiple tasks and prioritize responsibilities to ensure a high-quality patient experience.
  • Capacity to work independently as well as collaboratively within a team.
  • Strong verbal and written communication skills.
  • Proficiency in using computer software applications (Microsoft Office & EMRs).
  • Comfort in handling sensitive and confidential information (HIPAA compliance).
Education and Experience:
  • High School diploma or equivalent required; an associate's or bachelor's degree is preferred.
  • 1+ years of experience in healthcare operations, customer service, or a similar role is preferred.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about our commitment to Diversity, Equity, and Inclusion at LifeStance.

Benefits:
As a full-time employee of LifeStance Health, you will receive a comprehensive benefits package, including medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings plan with employer matching, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.

  • Clinical Operations Coordinator

    2 weeks ago

    Bloomington, United States Fraser Full time

    Position Title: Clinical Operations CoordinatorJob Category: Administrative - ClinicalOverview:At Fraser, we are dedicated to fostering a more inclusive environment for individuals of all abilities. As a premier provider of Mental Health and Autism Services in the Midwest, we cater to clients with diverse needs and diagnoses from infancy through...

  • Intelligence Community Operations Advisor

    2 weeks ago

    Bloomington, Illinois, United States Orbis Operations Full time

    Job OverviewOrbis Operations is in search of a seasoned Strategic Operations Advisor to spearhead program evaluation initiatives within the US Intelligence Community. This role offers a unique chance to showcase your analytical prowess, comprehensive research skills, and intellectual adaptability by directing data collection and analysis efforts aimed at...

  • Clinical Operations Specialist

    5 days ago

    Bloomington, Indiana, United States Indiana University Health Full time

    About the RoleWe are seeking a highly skilled and dedicated Nurse Care Coordinator to join our team at Indiana University Health. As a key member of our clinical operations team, you will play a vital role in ensuring the delivery of high-quality, patient-centered care.Key ResponsibilitiesManage clinical outcomes, cost, customer satisfaction, and...

  • Clinical Services Coordinator

    2 weeks ago

    Bloomington, Indiana, United States Atrium Health Full time

    Overview Position Summary This role is responsible for overseeing the clinical services delivered in accordance with established standards of patient care as defined by relevant regulations and organizational policies. The coordinator ensures that resources are managed effectively and efficiently to meet patient needs while achieving operational and...

  • Clinical Services Coordinator

    2 weeks ago

    Bloomington, Indiana, United States Atrium Health Full time

    Overview Position Summary The Clinical Services Coordinator is responsible for overseeing the delivery of clinical services, ensuring compliance with established standards of patient care as dictated by regulatory bodies, accreditation organizations, and internal policies. This role emphasizes effective resource management to fulfill patient needs while...

  • Operations Coordinator

    3 months ago

    Bloomington, United States Sightpath Medical Full time

    Operations Coordinator If you enjoy a fast-paced, rewarding career, this position is for you! Sightpath Medical is the premier cataract and LASIK mobile services provider in the U.S. We strive for excellent customer service and share the common goal of providing high quality ophthalmic services and products to doctors and facilities across the country. We...

  • Clinical Services Coordinator

    5 days ago

    Bloomington, Indiana, United States College Internship Program Full time

    About the RoleThe Clinical Services Coordinator is an onsite part-time non-exempt position located in a highly scheduled environment. This role reports to the Program Director and involves a low physical demand.Key ResponsibilitiesDeliver High-Quality Clinical Services: Provide direct clinical services, including tele-counseling, to students and...

  • Clinical Coordinator, School of Nursing

    3 weeks ago

    Bloomington, United States Rasmussen College Full time

    Description Clinical Coordinator, School of NursingRasmussen UniversityOnline/Remote The Clinical Coordinator is responsible for securing, maintaining, and evaluating clinical sites for diverse and robust programs within the School of Nursing. The Clinical Coordinator promotes and supports the vision and mission of the Nursing program at the University. The...

  • Clinical Services Coordinator

    2 weeks ago

    Bloomington, Indiana, United States Atrium Health Full time

    Overview Position Summary This role is responsible for overseeing the clinical services provided, ensuring compliance with established standards of patient care as dictated by regulatory bodies, accreditation organizations, and internal policies. The coordinator will manage resources effectively to fulfill patient needs while achieving the operational,...

  • Clinical Services Coordinator

    1 week ago

    Bloomington, Indiana, United States Atrium Health Full time

    Overview Position Summary This role is responsible for overseeing the clinical services delivered in accordance with established standards of patient care as dictated by state regulations, accreditation bodies, and organizational policies. The coordinator ensures effective resource management to address patient needs while achieving the financial,...

  • Operations Coordinator

    2 days ago

    Bloomington, United States Slightpath Medical Full time

    Job Description**About Sightpath Medical**Sightpath Medical is a leading provider of ophthalmic services and products, dedicated to delivering exceptional customer experiences and high-quality services to doctors and facilities across the country.**Job Summary**We are seeking a highly skilled and motivated Operations Coordinator to join our team in...

  • Director of Clinical Operations

    5 days ago

    Bloomington, United States FullBloom Full time

    About the RoleFullBloom is seeking a highly skilled and experienced Clinical Director to oversee the quality of the clinical component within our therapeutic program. As a key member of our leadership team, you will be responsible for ensuring that our students receive the highest level of care and support.Key ResponsibilitiesCrisis Intervention and Support:...

  • Clinic Operations Specialist

    1 week ago

    Bloomington, United States Fraser Full time

    Clinic Operations Specialist - FraserJob Category: Administrative - ClinicalPosition Overview:At Fraser, we are dedicated to fostering a more inclusive environment for individuals of all abilities. As a premier provider of Mental Health and Autism Services in the Midwest, we cater to clients with diverse needs and diagnoses from infancy through...

  • Clinical Services Coordinator

    2 weeks ago

    Bloomington, Indiana, United States Atrium Health Full time

    Overview Position Summary This role is responsible for overseeing the clinical services delivered in alignment with established standards of patient care as defined by regulatory bodies, accreditation organizations, and internal policies. The position ensures the effective management of resources to meet patient requirements while achieving the operational,...

  • Clinic Operations Receptionist

    1 week ago

    Bloomington, United States Fraser Full time

    Position Title: Front Desk ReceptionistJob Category: Administrative - ClinicalOverview:At Fraser, we are dedicated to fostering a more inclusive environment for individuals of all abilities. As a prominent provider of Mental Health and Autism Services in the Midwest, we cater to clients with diverse needs and diagnoses from infancy through adulthood.Role...

  • Service Operations Coordinator

    2 weeks ago

    Bloomington, United States Donaldson Full time

    Donaldson is dedicated to addressing the world's most intricate filtration challenges. Together, we create innovative solutions. As a recognized leader in technology and innovation, we are constantly adapting to fulfill the filtration demands of our evolving environment. Experience a culture of collaboration and innovation that truly matters, offering...

  • Service Operations Coordinator

    2 weeks ago

    Bloomington, United States Donaldson Full time

    About Donaldson: Donaldson is dedicated to addressing the world's most intricate filtration challenges. Together, we create innovative solutions.As a leader in technology and innovation, we are constantly adapting to fulfill the filtration demands of our evolving environment.Position Overview: We are seeking a motivated and energetic individual to spearhead...

  • Program Control Specialist

    2 weeks ago

    Bloomington, Illinois, United States Orbis Operations Full time

    Job OverviewOrbis Operations is in search of a Program Control Analyst to enhance our finance department. We are looking for a seasoned professional with extensive knowledge of government contracting and expertise in Deltek Costpoint. This pivotal role is designed to ensure the financial integrity of our projects by collaborating with Project Leaders to...

  • Financial Project Analyst

    2 weeks ago

    Bloomington, Illinois, United States Orbis Operations Full time

    Job OverviewOrbis Operations is in search of a Program Control Analyst to enhance our finance department. We are looking for a seasoned professional with extensive knowledge of government contracting and expertise in Deltek Costpoint. This role is pivotal in securing the financial health of our projects by collaborating with Project Leaders to ensure precise...

  • Service Operations Coordinator

    2 weeks ago

    Bloomington, United States Donaldson Full time

    About DonaldsonDonaldson is dedicated to addressing the world's most intricate filtration challenges. Our mission is to innovate and create exceptional solutions.Role OverviewAs a key player in our Field Service division, the Service Operations Coordinator will be instrumental in enhancing customer satisfaction and operational efficiency.Key...