Service Operations Coordinator

2 weeks ago


Bloomington, United States Donaldson Full time

About Donaldson: Donaldson is dedicated to addressing the world's most intricate filtration challenges. Together, we create innovative solutions.

As a leader in technology and innovation, we are constantly adapting to fulfill the filtration demands of our evolving environment.

Position Overview: We are seeking a motivated and energetic individual to spearhead service coordination efforts within the Industrial Field Services Team.

As a Service Operations Coordinator, you will play a vital role in ensuring exceptional experiences for our clients by organizing and executing filtration services, including maintenance and repairs for their equipment.

This position requires a sense of urgency to assist our clients in completing necessary maintenance and repairs, ensuring their operations run smoothly.

If you thrive in a fast-paced environment and enjoy assisting customers, this role is tailored for you.


Key Responsibilities:
  • Collaborate closely with clients to provide quotes and schedule service visits for repairs and maintenance on industrial filtration equipment.
  • Coordinate and manage a network of partners to execute customer jobs efficiently.
  • Ensure that parts are ordered and available for scheduled service calls.
  • Serve as a primary contact for clients, delivering the highest level of customer service.
  • Communicate daily with field service technicians to ensure successful job completion.
  • Utilize field service planning software to document and track schedules effectively.
  • Prepare and format invoices upon job completion.
  • Record purchase orders and invoicing in software such as Field Servio, Oracle, and others.
  • Work in tandem with the remote monitoring team to address customer issues promptly.

Minimum Qualifications:
  • High School Diploma required.
  • 2+ years of relevant experience in administration, logistics, customer service, or coordination.
  • Proficient in using computer software for planning and organizing tasks.
  • Experience with order entry, CRM, Oracle, and/or Microsoft Office applications.

Preferred Qualifications:
  • High-energy attitude in responding to urgent customer needs.
  • Prior experience in supporting industrial or trade sectors.
  • Experience with Field Servio or other field service management systems.
  • Able to multitask effectively on the phone and computer to organize work.
  • Highly organized with a keen attention to detail.
  • Enthusiastic about collaborating with others to solve problems.
  • Positive and supportive approach to work.
  • Associates or Bachelor's degree preferred.


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