Field Service Technician

1 week ago


Phoenix, Arizona, United States Comet Full time
Job Summary

The Field Service Engineer plays a critical role in providing customer satisfaction and generating additional sales opportunities by providing technical service and support to customers in the field and internally within the company.

This is a remote-based job with preferred locations in the Phoenix, AZ area or West Coast locations from Los Angeles to Portland, OR. Other locations are also considered.

Key Responsibilities
  • Installation and repair of X-Ray inspection systems and upgrades at customers' locations and company lab facilities.
  • Performing preventive maintenance on X-Ray systems.
  • Providing system training to customers on maintenance, operation, and programming as required.
  • Completing all job-related paperwork and submitting it to the office each week, including expense reports and service reports detailing problems encountered, solutions taken, and parts used.
  • Making effective use of downtime during periods in the office, which may include customer phone support, sales support, service/PM contract follow-up, internal project support, training, and identifying new software versions when available.
  • Following all appropriate safety procedures and actively promoting a safe work environment.
Requirements
  • Understanding of fundamental electronic principles.
  • Understanding of basic 3-phase and single-phase power systems and components.
  • Knowledge of PLC logic and motion control systems.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and stressful environment.
  • Effective communication skills to interact with customers on technical and professional matters.
  • Familiarity with common lab testing equipment such as multimeter, oscilloscope, and soldering tools.
  • Strong PC and networking skills (Windows environment).
  • Strong troubleshooting skills and ability to work alone with little or no technical support or supervision.
  • Ability to adapt to changing priorities per company directive and customer need.
  • Willingness and ability to travel up to 80% to visit customer locations, with some out-of-country travel required (passport required).
Preferred Qualifications
  • 2-year technical degree (electronics) or certification, or other equivalent experience.
  • 3+ years of working experience troubleshooting electronic/mechanical equipment.
Why Work with Us?
  • Collaborate with diverse international colleagues from all over the world for a successful listed multinational company headquartered in Switzerland.
  • Take on inspiring projects in a highly dynamic environment and thriving industry, which is growing globally in emerging and mature markets.
  • Attractive training and career opportunities in our global locations, as well as flexible work arrangements.
Benefits

We offer an excellent and competitive compensation package, an excellent work environment, and a comprehensive benefit program (including medical, dental, and vision care benefits), tuition reimbursement, a 401(k) plan, vacation, and paid sick days.



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