Customer Service Representative

4 days ago

Birmingham AL USA, United States RISE INC FAMILY Full time
About the Role

We are seeking a highly skilled Customer Relations Specialist to join our team at RISE INC FAMILY. As a key member of our organization, you will play a vital role in maintaining excellent customer relationships and ensuring seamless communication with our clients.

Key Responsibilities
  • Provide exceptional customer service through daily interactions via phone and electronic communication.
  • Analyze, track, and resolve customer inquiries in a timely and professional manner.
  • Process incoming and outgoing paperwork and electronic communication with high accuracy.
  • Register potential and existing customers using various databases.
  • Manage confidential and time-sensitive documents, maintaining a complex filing system.
  • Work independently with limited supervision, prioritizing tasks according to urgency and deadlines.
  • Demonstrate a working ability to comprehend internal and external applications, software, and guidelines.
  • Handle conflict and difficult customers, de-escalating situations as needed.
  • Review and process emails, escalating issues when necessary.
Requirements
  • High School Diploma or equivalent, with some college courses or degree preferred.
  • At least 2 years of experience in Customer Service.
  • Proficient with 10-key by touch.
  • Ability to work well with numbers.
  • Valid Driver's License and ability to lift and transport mail daily.
  • Advanced computer skills, including email composition, document attachment, and data manipulation.
  • Excellent organizational skills and attention to detail.
  • Data Entry background with high accuracy.
  • A high standard of integrity and sound business ethics.
  • Able to work independently and as part of a team.
  • Able to multi-task and meet deadlines in a rapidly changing environment.
About RISE INC FAMILY

We are an Equal Employment Opportunity (EEO) employer, embracing diversity in all its forms. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods:

  • Dedicated fax
  • Dedicated email
  • US mail
  • Dedicated phone

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