Customer Service Representative
12 hours ago
At OnTime Service LLC, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues in a timely and professional manner, and ensuring that our customers receive the highest level of satisfaction.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and helpful information to customers regarding our services and products
- Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction
- Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand
- Develop and maintain a thorough understanding of our services and products to effectively communicate with customers
Requirements:
- High School Diploma or GED
- 1-2 years of call center experience preferred or previous customer service experience
- Working knowledge of computers and ability to navigate through software applications
- Strong customer service and communication skills
- Ability to work well and quickly under pressure
- Ability to effectively handle multiple tasks in a fast-paced environment
What We Offer:
- Competitive pay with actual salary dependent on experience
- Full coverage health insurance
- Gap insurance, short-term/long-term disability insurance, dental, and paid maternity leave
- Paid Holidays and paid vacations
- Company-issued uniforms, caps, and jackets
- Room for advancement and low turnover
About Us:
OnTime Service LLC is a locally and family-owned business with a strong commitment to customer satisfaction. We have been recognized for our exceptional customer service and have received numerous awards, including the Super Service Award by Angie's List and an A+ rating with the Better Business Bureau.
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