Customer Service Representative

12 hours ago


Birmingham, Alabama, United States OnTime Service LLC Full time
Job Description

At OnTime Service LLC, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues in a timely and professional manner, and ensuring that our customers receive the highest level of satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding our services and products
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction
  • Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand
  • Develop and maintain a thorough understanding of our services and products to effectively communicate with customers

Requirements:

  • High School Diploma or GED
  • 1-2 years of call center experience preferred or previous customer service experience
  • Working knowledge of computers and ability to navigate through software applications
  • Strong customer service and communication skills
  • Ability to work well and quickly under pressure
  • Ability to effectively handle multiple tasks in a fast-paced environment

What We Offer:

  • Competitive pay with actual salary dependent on experience
  • Full coverage health insurance
  • Gap insurance, short-term/long-term disability insurance, dental, and paid maternity leave
  • Paid Holidays and paid vacations
  • Company-issued uniforms, caps, and jackets
  • Room for advancement and low turnover

About Us:

OnTime Service LLC is a locally and family-owned business with a strong commitment to customer satisfaction. We have been recognized for our exceptional customer service and have received numerous awards, including the Super Service Award by Angie's List and an A+ rating with the Better Business Bureau.



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