Senior Sales Consultant

1 week ago

Ocean City, Maryland, United States Tapestry Full time

Company Overview

Tapestry is a renowned global fashion entity established in New York in 1941. Guided by the vision of Creative Director Stuart Vevers, we embody the inclusive and bold spirit of our origins, creating exquisite products designed to endure, allowing you to express your individuality.

As a proud member of the Tapestry family, we are dedicated to pushing boundaries and fostering innovation while upholding our commitment to diversity and inclusion. For more insights into our dedication to equity, please visit our Our People page.

Position Overview

Reports to: Store Manager

Sales and Client Engagement

  • Aligns decisions with organizational goals and values.
  • Collaborates with management to devise personalized sales and client engagement strategies.
  • Addresses customer needs with innovative and proactive solutions.
  • Establishes credibility as a personal fashion advisor by staying informed on market trends.
  • Monitors local market dynamics that may influence business performance and aids in executing sales strategies.
  • Creates positive customer experiences by presenting oneself in a manner consistent with the brand's style guidelines.
  • Exemplifies the brand's selling and service standards consistently.
  • Influences purchasing decisions through a balanced approach of patience and assertiveness.
  • Takes ownership of results, remaining aware of personal and store performance metrics.
  • Adapts personal selling techniques to enhance overall store performance.
  • Demonstrates effective service skills, providing friendly and genuine interactions.
  • Discusses product features and promotes additional items tailored to customer needs.
  • Manages multiple customer interactions effectively.
  • Maintains consistent follow-up with customers to encourage sales closure.
  • Enhances product knowledge and stays updated on current collections.
  • Understands competitive landscape and applies insights to strengthen customer relationships.
  • Drives sales through strategic client engagement and relationship management.
  • Responds sensitively to customer cues, personalizing interactions.
  • Builds enduring relationships with customers.
  • Completes daily tasks efficiently without compromising service quality.

Work Environment

  • Fosters enthusiasm and positivity towards shared goals.
  • Encourages teamwork, trust, and collaboration among peers and supervisors.
  • Exhibits confidence in customer interactions.
  • Takes initiative and demonstrates accountability for personal outcomes.
  • Welcomes constructive feedback and adjusts behaviors accordingly.
  • Acts as a brand ambassador at all times.
  • Shows adaptability and flexibility in response to change.
  • Maintains professionalism and composure in all situations.
  • Develops both short-term and long-term strategies to meet performance objectives.
  • Utilizes company resources to stay informed.
  • Addresses customer issues effectively, involving management when necessary.
  • Promotes a collaborative selling environment.

Operational Responsibilities

  • Completes daily operational tasks, ensuring store maintenance aligns with brand standards.
  • Adheres to all retail policies and procedures, including loss prevention protocols.
  • Utilizes company tools and technology to enhance client engagement and sales efforts.
  • Restocks inventory on the sales floor as required.
  • Processes shipments as necessary.

Qualifications

Experience: 1-3 years of experience in luxury retail preferred, with a solid understanding of fashion trends and market competition.

Education: High school diploma or equivalent; college degree preferred.

Technical Skills: Proficient in cash register systems and basic computer skills, including the use of mobile devices and the internet.

Physical Requirements: Ability to communicate effectively with customers and team members. Must be able to navigate the sales floor and stockroom, reach and bend to access products, and lift items as needed.

Schedule: Flexibility to work varied hours, including evenings and weekends, to meet business needs.

Our Commitment to Diversity

Tapestry is an equal opportunity employer, dedicated to hiring and developing a diverse workforce. All employment decisions are based on qualifications related to the position.

Compensation

BASE PAY RANGE: $15.00 to $17.00 per hour.

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