Senior Sales Consultant

2 weeks ago

Ocean City, Maryland, United States Tapestry Full time

Company Overview

Tapestry is a renowned global fashion brand, established in New York in 1941. Guided by the vision of our Creative Director, we embody the spirit of inclusivity and courage, crafting exquisite products designed to empower individuality.

As part of the Tapestry family, we are committed to innovation and inclusivity, striving to push the boundaries of what's possible. To learn more about our dedication to equity, inclusion, and diversity, please visit our Our People page.

Position Overview

Reports to: Store Manager

Sales and Customer Service Responsibilities

  • Aligns personal objectives with company goals and values.
  • Develops personalized sales strategies in collaboration with management.
  • Addresses customer needs with innovative and proactive solutions.
  • Establishes credibility as a fashion advisor by staying informed on trends.
  • Adapts to local market changes to enhance business performance.
  • Creates a positive customer experience through professional attire and demeanor.
  • Exemplifies Tapestry's service standards consistently.
  • Influences purchasing decisions through a balanced approach of patience and assertiveness.
  • Takes ownership of results, remaining aware of personal and store performance metrics.
  • Adapts selling techniques to contribute to overall store success.
  • Demonstrates friendly and confident service skills.
  • Engages customers by discussing product features and suggesting complementary items.
  • Manages multiple customer interactions effectively.
  • Follows up with customers to facilitate sales closure.
  • Enhances product knowledge and stays updated on current collections.
  • Understands competitive landscape to foster customer relationships.
  • Drives sales through strategic clienteling and relationship management.
  • Recognizes customer cues to tailor interactions accordingly.
  • Builds lasting relationships with customers.
  • Completes daily tasks efficiently while maintaining service standards.

Work Environment

  • Promotes a shared vision and fosters a positive atmosphere.
  • Encourages teamwork and collaboration among peers and supervisors.
  • Exhibits confidence in customer interactions.
  • Takes initiative and demonstrates accountability for personal outcomes.
  • Welcomes constructive feedback and adjusts behaviors as needed.
  • Acts as a brand ambassador at all times.
  • Maintains adaptability in a dynamic environment.
  • Exudes professionalism and composure consistently.
  • Develops strategies to meet personal performance goals.
  • Utilizes company resources to stay informed.
  • Addresses customer issues effectively, involving management when necessary.
  • Encourages a collaborative selling environment.

Operational Duties

  • Performs daily operational tasks, ensuring store standards are met.
  • Adheres to retail policies and procedures, including loss prevention.
  • Utilizes technology to enhance customer relationships and drive sales.
  • Restocks inventory as required.
  • Processes shipments efficiently.

Qualifications

Experience: 1-3 years of experience in luxury retail preferred, with a strong understanding of fashion trends.

Education: High school diploma or equivalent; college degree preferred.

Technical Skills: Proficient in cash register systems and basic computer skills, including mobile devices.

Physical Requirements: Ability to communicate effectively and navigate the sales floor and stockroom. Capable of lifting up to 50 pounds and performing visual merchandising tasks.

Schedule: Flexibility to work various shifts, including evenings and weekends, to meet business needs.

Equal Opportunity Employer

Tapestry is an equal opportunity employer and values diversity in the workplace. All employment decisions are based on qualifications and merit.

Compensation

Base Pay Range: $15.00 to $17.00 hourly.

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