ServiceNow HR Administrator

2 days ago


Shelton, Connecticut, United States Edgewell Personal Care Brands LLC Full time
Job Summary

We are seeking an experienced ServiceNow HR Administrator to join our team at Edgewell Personal Care Brands LLC. As a key member of our HR Systems Team, you will be responsible for supporting the Human Resources modules within our ServiceNow platform.

Key Responsibilities
  • System Administration and Support: Serve as the primary point of contact for ServiceNow HR module system users, providing timely and effective support.
  • Own and resolve ServiceNow HR break/fix issues: Troubleshoot technical problems, and provide guidance on system functionalities to ensure an exceptional customer experience.
  • Monitor system performance: Conduct regular maintenance to ensure optimal functionality.
  • Collaborate with HR teams: Understand their needs and provide solutions that enhance their use of ServiceNow.
  • Develop training collateral: For HR teammates on how to effectively utilize ServiceNow.
  • Analyze ticket trends: Identify opportunities for process improvement and automation.
Enhancements and Development
  • Develop and implement enhancements: To the ServiceNow HR platform, including new modules, workflows, forms, and portals.
  • Utilize AI and automation capabilities: Within ServiceNow to streamline HR processes and improve efficiency.
  • Conduct thorough testing and validation: Of all enhancements and new developments.
  • Collaborate with IT and other stakeholders: To ensure the smooth operation of ServiceNow HR modules.
Knowledge Base (KB) Management
  • Improve the ServiceNow HR KB: Ensure it is comprehensive, organized, and user-friendly.
  • Work closely with HR teams: Gather, refine, and update knowledge base content including forms, templates, policies, and procedures within ServiceNow.
  • Ensure naming conventions: KB structure, and tagging support the transition to AI chat bot and automation.
Continuous Improvement and Innovation
  • Stay informed on emerging trends: And advancements in ServiceNow and HR technology.
  • Explore and integrate new features: And modules as they become available.
  • Provide ongoing training and support: On new features and best practices.
Requirements
  • Bachelor's degree: In Human Resources, Information Technology, Business Administration, or equivalent experience.
  • Proficiency in ServiceNow administration: And configuration.
  • Understanding of HR processes: Policies, and best practices.
  • Excellent communication skills: Both verbal and written, with the ability to effectively interact with users at all levels of the organization.
  • Ability to prioritize tasks: Manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.


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