Senior Program Manager, Operational Strategy

2 weeks ago

New York, New York, United States AmazonWebServices Full time

Position Overview
The Senior Program Manager, Operational Strategy will excel in implementing and designing impactful, comprehensive transformation initiatives that enhance business and workforce outcomes.

Key Qualifications
The ideal candidate will possess a profound understanding of the workforce value chain, with a strong grasp of the convergence between business and personnel strategies, essential factors for workforce success, extensive experience in program design and large-scale execution, scalable operational frameworks, and organizational change management.

This role demands a proven track record in delivering exemplary solutions that set industry standards.

Responsibilities
As a Senior Program Manager, Operational Strategy, your key responsibilities will include:

  • Collaborating with and influencing cross-functional teams to formulate transformation strategies and solutions.
  • Leading effective communication initiatives to engage partners and stakeholders.
  • Assessing organizational needs and developing, delivering, and scaling essential capabilities to support evolving business strategies.
  • Experimenting with innovative designs and tactics to enhance efficiency and effectiveness across high-value teams.
  • Designing processes and infrastructure to assist clients in aligning capabilities, diagnosing constraints, and formulating action plans.
  • Providing training, coaching, and leadership development to foster engagement, problem-solving, and growth within the workforce.
  • Effectively leading and collaborating with cross-functional teams to facilitate high-quality decisions, maintain alignment with priorities, and achieve outstanding results amidst ambiguity.
  • Empowering, motivating, and developing teams to reach organizational objectives.
  • Partnering with Analytics to evaluate transformation effectiveness and generate data-driven reports.
  • Sharing insights and trends with clients to build trust and drive enterprise-wide transformation.
  • Continuously enhancing solution success and stakeholder satisfaction.
  • Advocating for the business by identifying transformation opportunities.
  • Ensuring that changes align with intended outcomes.
  • Conducting organizational assessments to inform future-state design.
  • Working directly with clients to define transformation goals, risks, and opportunities.
  • Designing and delivering scalable solutions, services, and tools to meet high-growth demands.
  • Contributing to best-in-class transformation playbooks and resources.

Team Overview
The Amazon Transformation team specializes in diagnosing, designing, and delivering innovative change management and organizational development solutions to facilitate positive transformations across the business.

Our mission is to create human-centered transformation experiences that empower Amazon employees to perform at their best while enhancing customer delivery.

We are a team of transformation strategists, program leaders, systems and experience designers, and research scientists prepared to address a wide range of challenges at the intersection of business and operational imperatives.

Diversity and Inclusion
Amazon values diverse experiences. We encourage candidates from all backgrounds to apply, regardless of whether they meet all qualifications listed.

Why Amazon Web Services?
Amazon Web Services (AWS) is the most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers from successful startups to Global 500 companies rely on our extensive suite of products and services.

Work-Life Balance
We prioritize work-life harmony. Achieving success at work should not come at the expense of personal sacrifices, and we strive for flexibility in our working culture.

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