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Senior Program Manager, Operational Strategy

2 months ago

New York, New York, United States AmazonWebServices Full time

Position Overview: The Senior Program Manager, Strategic Operations will serve as a specialist in implementing and architecting impactful, comprehensive transformation projects that enhance both business and workforce results.

Key Qualifications: The ideal candidate will possess extensive knowledge across the workforce value chain, demonstrating a strong grasp of the synergy between business and personnel strategies, essential factors for workforce achievement, a robust background in program development, and large-scale execution, as well as scalable operational frameworks and organizational change.

This role demands a proven track record in delivering exceptional solutions that set industry standards.

Responsibilities: As a Senior Program Manager, Strategic Operations, your responsibilities will include:

  • Collaborating with and influencing cross-functional teams to formulate transformation strategies and solutions.
  • Leading effective communication strategies to engage stakeholders and partners.
  • Assessing organizational requirements and developing, delivering, and scaling essential capabilities to support evolving business strategies.
  • Experimenting with innovative designs and tactics to enhance efficiency and effectiveness across high-value teams.
  • Designing processes and frameworks to assist clients in aligning capabilities, identifying constraints, and formulating action plans.
  • Providing training, coaching, and leadership development to foster engagement, problem-solving, and growth within the workforce.
  • Effectively leading and collaborating with cross-functional teams to facilitate high-level decisions, maintain alignment with priorities, and achieve outstanding results amidst ambiguity.
  • Empowering, motivating, and developing teams to reach organizational objectives.
  • Partnering with Analytics to evaluate transformation effectiveness and generate data-driven reports.
  • Sharing insights and trends with clients to build trust and drive enterprise-wide transformation.
  • Continuously enhancing solution success and stakeholder satisfaction.
  • Advocating for the business by identifying transformation opportunities.
  • Ensuring changes align with intended outcomes.
  • Conducting organizational assessments to inform future-state design.
  • Engaging directly with clients to define transformation goals, risks, and opportunities.
  • Designing and delivering scalable solutions, services, and tools to meet high-growth demands.
  • Contributing to best-in-class transformation playbooks and resources.

About the Team: The Amazon Transformation team specializes in diagnosing, designing, and delivering innovative change management and organizational development solutions to foster positive transformations across the business.

Our mission is to create human-centered transformation experiences that empower Amazon employees to perform at their best while enhancing customer delivery.

We are a collective of transformation strategists, program leaders, systems and experience designers, and research scientists prepared to address a wide range of challenges at the intersection of business and operational imperatives.

Inclusivity and Growth: AWS values diverse experiences and encourages candidates from all backgrounds to apply. We believe in continuous learning and mentorship, fostering a culture of inclusion that celebrates our differences.

Work-Life Balance: We prioritize work-life harmony, ensuring that success at work does not come at the expense of personal life.

Basic Qualifications:

  • Bachelor's degree in a related field or equivalent experience.
  • Minimum of 8+ years of relevant experience in consulting roles with senior leaders and Human Resource colleagues.
  • Strong understanding of organizational development, including Strategic Workforce Planning and Talent Management.
  • Exceptional business acumen and high judgment.
  • Strong analytical, organizational, and problem-solving skills.
  • Ability to communicate effectively and handle confidential information.
  • Experience with Microsoft Office suite.

Preferred Qualifications:

  • Experience in Workforce Transformation or Change Management.
  • Proven success in demographic analyses and audience segmentation.
  • Experience with analytical tools and metrics reporting.