Senior Operations Program Manager

2 weeks ago

New York, New York, United States AmazonWebServices Full time

Position Overview
The Senior Operations Program Manager will specialize in implementing and architecting transformative initiatives that significantly enhance business and workforce performance.

Key Qualifications
The ideal candidate will possess extensive knowledge across the workforce value chain, demonstrating a profound understanding of the synergy between business and personnel strategies, essential factors for workforce achievement, and a robust background in program architecture and large-scale execution.

This role demands a proven track record of delivering exemplary solutions that set industry standards.

Core Responsibilities
As a Senior Operations Program Manager, your responsibilities will include:

  • Collaborating with and influencing cross-functional teams to formulate transformation strategies and solutions.
  • Leading effective communication strategies to engage stakeholders and partners.
  • Assessing organizational requirements and developing, implementing, and scaling essential capabilities to support dynamic business strategies.
  • Innovating new designs and methodologies to enhance efficiency and effectiveness across high-value teams.
  • Creating processes and frameworks to assist clients in aligning capabilities, identifying constraints, and formulating action plans.
  • Providing training, coaching, and leadership development to foster engagement, problem-solving, and growth within the workforce.
  • Effectively leading and collaborating with cross-functional teams to facilitate high-level decisions, maintain alignment on priorities, and achieve outstanding results amidst uncertainty.
  • Empowering, motivating, and developing teams to meet organizational objectives.
  • Partnering with Analytics to evaluate transformation effectiveness and generate data-driven reports.
  • Sharing insights and trends with clients to build trust and drive enterprise-wide transformation.
  • Continuously enhancing solution success and stakeholder satisfaction.
  • Advocating for the business by identifying transformation opportunities.
  • Ensuring that changes align with intended outcomes.
  • Conducting organizational assessments to inform future-state design.
  • Engaging directly with clients to define transformation objectives, risks, and opportunities.
  • Designing and delivering scalable solutions, services, and tools to meet high-growth demands.
  • Contributing to best-in-class transformation playbooks and resources.

About the Team
The Amazon Transformation team specializes in diagnosing, designing, and delivering innovative change management and organizational development solutions to facilitate positive transformations across the organization.

Our mission is to create human-centered transformation experiences that empower Amazon employees to excel in their roles while enhancing customer service delivery.

We are a collective of transformation strategists, program leaders, systems designers, and research experts ready to address a wide range of challenges at the intersection of business and operational imperatives.

Inclusive Team Culture
At AWS, we foster a culture of inclusion that celebrates our diverse experiences. We encourage continuous learning and curiosity, supported by employee-led affinity groups.

Work-Life Balance
We prioritize work-life harmony, ensuring that success at work does not come at the expense of personal well-being.

Basic Qualifications

  • Bachelor's degree in a relevant field or equivalent experience.
  • Minimum of 8 years of relevant experience in consulting roles with senior leaders and Human Resource teams.
  • Strong understanding of organizational development, including Strategic Workforce Planning and Talent Management.
  • Exceptional business acumen and high judgment.
  • Strong analytical and problem-solving skills.
  • Ability to communicate effectively and handle confidential information.
  • Experience with Microsoft Office suite.

Preferred Qualifications

  • Experience in Workforce Transformation or Change Management.
  • Proven success in demographic analyses and audience segmentation.
  • Experience with systems design and automation.
  • Ability to analyze metrics and reporting.

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