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Senior Operations Program Manager

2 months ago

New York, New York, United States AmazonWebServices Full time

Position Overview
The Senior Operations Program Manager will specialize in implementing and architecting impactful, comprehensive transformation projects that enhance business and workforce performance.

Key Qualifications
The ideal candidate will possess extensive knowledge across the workforce value chain, demonstrating a profound understanding of the synergy between business and human resource strategies, critical factors for workforce achievement, a solid foundation in program development, large-scale execution, adaptable operating frameworks, and organizational evolution.

This role demands a proven track record in delivering exceptional solutions that set industry standards.

Core Responsibilities
As a Senior Operations Program Manager, your responsibilities will include:

  • Collaborating with and influencing cross-functional teams to formulate transformation strategies and solutions.
  • Leading effective communication initiatives to engage stakeholders and partners.
  • Assessing organizational requirements and developing, delivering, and scaling essential capabilities to support dynamic business strategies.
  • Innovating new designs and methodologies to enhance efficiency and effectiveness across high-value teams.
  • Creating processes and frameworks to assist clients in aligning capabilities, identifying constraints, and formulating action plans.
  • Providing training, mentorship, and leadership development to foster engagement, problem-solving, and growth within the workforce.
  • Effectively guiding and collaborating with cross-functional teams to facilitate high-quality decisions, maintain alignment on priorities, and achieve exceptional results amidst uncertainty.
  • Empowering, motivating, and nurturing teams to meet organizational objectives.
  • Partnering with Analytics to evaluate transformation effectiveness and generate data-driven reports.
  • Sharing insights and trends with clients to build trust and promote enterprise-wide transformation.
  • Continuously enhancing solution success and stakeholder satisfaction.
  • Advocating for the business by identifying transformation opportunities.
  • Ensuring alignment of changes with intended outcomes.
  • Conducting organizational evaluations to inform future design.
  • Engaging directly with clients to define transformation objectives, risks, and opportunities.
  • Designing and delivering scalable solutions, services, and tools to accommodate high-growth demands.
  • Contributing to best-in-class transformation playbooks and resources.

Team Overview
The Amazon Transformation team specializes in diagnosing, designing, and delivering innovative change management and organizational development solutions to foster positive transformations across the business landscape.

Our Mission
We aim to create human-centered transformation experiences that empower Amazon employees to perform at their best while enhancing customer service delivery.

Culture of Inclusion
At AWS, we celebrate diverse experiences. We encourage candidates from all backgrounds to apply, even if they do not meet every qualification listed.

Why Choose AWS?
Amazon Web Services (AWS) is the leading cloud platform globally, trusted by customers ranging from startups to Fortune 500 companies.

Commitment to Growth
We are dedicated to continuous learning and career advancement, offering mentorship and resources to help you develop as a professional.

Work-Life Harmony
We prioritize work-life balance, ensuring that success at work does not come at the expense of personal well-being.