Patient Access Representative

2 weeks ago


Columbus, Ohio, United States Calculated Hire Full time

Position: Patient Scheduler

Work Arrangement: Hybrid

Contract Type: 2-Month Contract to Hire

Essential Qualifications:

  • High school diploma or equivalent is mandatory.
  • A minimum of one year of experience in customer service, either over the phone or face-to-face.
  • A strong commitment to delivering exceptional customer service.
  • Excellent interpersonal skills, capable of managing sensitive and confidential situations while building trust with patients.
  • High proficiency in technology, with the ability to navigate multiple computer systems and learn new software quickly.

Key Responsibilities:

  • Engage with patients to identify their needs by actively listening to their concerns and inquiries, providing suitable recommendations and clarifications.
  • Schedule outpatient appointments across various specialties, including routine visits and urgent care, along with necessary testing.
  • Assist callers in resolving complex issues by understanding extensive operational processes.
  • Become a knowledgeable resource, mastering the intricate processes involved in determining the appropriate appointment requirements and provider preferences.
  • Utilize software systems to enhance patient interactions effectively.
  • Deliver outstanding customer service by demonstrating empathy and understanding the unique needs of each patient.
  • Foster a positive and collaborative culture within the team.

About Calculated Hire:

At Calculated Hire, we prioritize people and relationships. Our commitment to building strong partnerships is at the heart of our operations. With over 16 years of experience, we specialize in IT staffing solutions tailored to meet your unique business needs. Our national team of recruiters, positioned in major hubs across the country, is dedicated to finding the best talent for your organization. We pride ourselves on our collaborative approach, ensuring that we align our search with your company's culture and objectives.

Calculated Hire is an equal opportunity employer, providing fair employment opportunities to all individuals without regard to race, color, religion, national origin, age, sex, disability, genetic information, gender, sexual orientation, gender identity, marital status, or veteran status, in compliance with applicable laws.



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