Patient Access Coordinator

7 days ago

Columbus, Ohio, United States Nationwide Children's Hospital Full time
About the Role

We are seeking a highly skilled and detail-oriented Ambulatory Patient Access Representative to join our team at Nationwide Children's Hospital. As a key member of our Patient Access department, you will play a critical role in ensuring the smooth and efficient registration of patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.

Key Responsibilities
  • Provide exceptional customer service to patients and families by applying best practices and standard operating procedures.
  • Interview and register patients in registration areas that report up through Patient Access.
  • Obtain accurate demographic, insurance, and physician information on registrations.
  • Screen customer data to ensure patient eligibility for insurance indicated and communicate differences to the customer.
  • Screen registrations to ensure insurance pre-certification and physician referral requirements are met and instruct the customer on requirements.
  • Assist in identifying self-pay patients and referring them to financial assistance when applicable and instruct the customer on requirements.
  • Establish and maintain open communication with all departments that Patient Access interacts with and clinical staff in those areas.
  • Assist in the shadowing/precepting of new employees.
Requirements
  • High school graduate, Associate's Degree preferred.
  • One-year previous healthcare experience preferred.
  • CPR certification (based on position and as determined by manager).
  • Demonstrated computer skills required with the ability to navigate most current technology systems.
  • Strong administrative skills required.
Working Conditions

The Ambulatory Patient Access Representative will work in a fast-paced environment with frequent interruptions and must be able to multitask within a stressful environment. The position requires standing, walking, sitting, and flexing/extending of the neck. The employee must also be able to push/pull up to 25 lbs. and utilize patient equipment.

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