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Patient Service Representative

2 months ago

Columbus, Ohio, United States Central Ohio Primary Care Full time
Job Summary

Central Ohio Primary Care is seeking a highly skilled Patient Service Representative to join our team at the Family Physicians of Gahanna office. As a key point of contact for patients, you will provide exceptional customer service and ensure a positive experience from start to finish.

Key Responsibilities
  • Ensure patients have a positive experience during their visit, whether in-person, telehealth, or over the phone.
  • Communicate regularly with clinical staff to ensure patients and office needs are met.
  • Greet patients and complete established check-in procedures upon arrival.
  • Collect copays, deductibles, and/or outstanding balances.
  • Answer phone calls and email inquiries from patients and administrative departments in a timely manner.
  • Complete clerical tasks, including data entry, filing, scanning, scheduling, and general support to all office personnel.
  • Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
Requirements
  • Preferred: 1 year of administrative experience in a healthcare-related setting.
  • Required: High School diploma or GED.
  • Excellent interpersonal and verbal communication skills.
  • Strong organizational and written communication skills.
  • Ability to multi-task, prioritize, manage time effectively, and respond timely to patients and/or visitors.
  • Strong knowledge of HIPAA guidelines and understanding of patient privacy.
  • Ability to work independently and in a team environment.
  • Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR) systems.
Work Environment

This is a full-time role working first shift hours Monday-Friday with two Saturdays per month. You will be working in a fast-paced medical office environment, interacting with patients, clinical staff, and administrative personnel.