Service Operations Coordinator

6 days ago


Los Angeles, California, United States DEFENDERS Full time
Job Description

**Job Summary:**

We are seeking a highly organized and detail-oriented Service Operations Coordinator to join our team at Defenders. As a Service Operations Coordinator, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer service, and supporting our technicians in the field.

Key Responsibilities:

  • Schedule Service Appointments: Coordinate with customers to schedule service appointments and inspections, ensuring timely and efficient service delivery.
  • Dispatch Technicians: Dispatch technicians to service appointments and inspections, maximizing their productivity and ensuring prompt completion of work orders.
  • Resolve Customer Issues: Respond to customer inquiries and resolve issues in a timely and professional manner, ensuring customer satisfaction.
  • Manage Work Orders: Create and manage work orders, tracking progress and ensuring completion within designated timeframes.
  • Process Contracts and Invoices: Process contracts and invoices, ensuring accuracy and compliance with company policies.
  • Support Warehouse and Office Functions: Assist with warehouse and office functions, including receiving and issuing materials, and maintaining inventory levels.
  • Conduct Physical Inventory: Conduct regular physical inventory to ensure accuracy and compliance with company policies.
  • Provide Administrative Support: Provide administrative support to the service department, including data entry, reporting, and other tasks as assigned.

Requirements:

  • High School Diploma or Equivalent: Required
  • Minimum 3 Years of Experience: Required, preferably in a sales or service industry
  • ERP System Experience: Preferred
  • Microsoft Office Proficiency: Required
  • Excellent Communication Skills: Required
  • Problem-Solving and Analytical Skills: Required
  • Attention to Detail: Required

Work Environment:

The Service Operations Coordinator will work in a normal office environment with moderate noise levels. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.



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